At LG&E and KU, customer focus is a key value. We’re dedicated to providing the best customer experience possible, whether it’s when you contact our customer service center, encounter an operations crew in your neighborhood, or talk with our employees at a community festival, your satisfaction is important to us.
That’s why during October, we celebrate Customer Commitment Month. Although we’re focused on our customers 365 days a year, we take a moment in October to shine the spotlight on our customers and our commitment to serving you.
Helping you save energy and money
One of the many ways we demonstrate our commitment to customers is through a variety of energy efficiency programs to help you save energy and money. From home energy analysis and rebate programs to weatherization programs for income-eligible customers, we’re committed to helping you better manage your utility bills and improve the safety and comfort of your home. Visit our energy efficiency page for more details.
Easy online payments, outage reporting
We’ve made contacting our company easier than ever, with mobile-friendly payment options and online outage reporting.
The responsive-design of our company website offers a better viewing experience on mobile devices, such as smart phones and tablets. For those customers on the go, you can easily pay your bills online through My Account.
Our recently upgraded outage map provides customers with real-time outage information and estimated restoration times. You can also report an outage online through My Account.
We these options, customers can do business with LG&E and KU anytime, anywhere. This is just another example of how our energies go to serving you.
