Important ODP Meter and Billing Information for Landlords and Property Managers

Apartment complexes, office suites and other multi-unit buildings often receive their electricity through meters set in a “multi-meter bank.”  Multi-meter banks are at increased risk for being “crossed” or labeled with the wrong address/unit number. When these problems occur, it leads to a bad experience for tenants and landlords alike.

What can you do to prevent these problems?

  1. Contact ODP if you change the address or unit number on any part of your complex.
  2. Contact ODP if you are notified by the U.S. Postal Service or an emergency management agency in your area that they have updated the address for your complex or the address for any units within your complex.
  3. Contact ODP if two or more meters are removed for any reason.  Meters are the property of ODP, and we can help ensure your safety and the safety of those working on your behalf whenever a meter needs to be removed.
  4. Ensure your electrical contractors verify service to each separately addressed meter if you perform extensive remodeling or rewiring at any of your properties.
  5. Contact ODP if you become aware of any damage to the meter base or any other equipment associated with your electric service.

By notifying ODP of address changes or meter damage and making sure your contractors verify service to each of the meters in your complex, you can help to ensure that you and your tenants receive an accurate bill for the appropriate unit and avoid unnecessary interruptions in utility service.

Frequently Asked Questions

Q. Why is it important for me to notify ODP when I change the address(es) on any of my units?

A. By notifying ODP of address changes, you can help to ensure that you and your tenants receive timely and accurate bills, providing your tenants with a better overall experience.
 

Q. Why do I need to verify service after a remodel or rewiring of the units in my complex?

A. We know that the safety of both your tenants and property is important to you.  Damaged equipment can be a real safety concern.  Not only can it affect the service itself, but it can cause unnecessary injuries to anyone who comes into contact with it.  When you notify ODP of any damage to your meters and/or service, our crews can assist in making the necessary repairs and you can help to ensure a safe environment for everyone.
 

Q. What is a meter trace?

A. A meter trace is performed by a qualified ODP service technician to verify service to the appropriate customer and correctness of billing.  A meter trace is performed when a customer suspects that he/she is being billed for all or a portion of a neighbor’s electric usage, or any other improper diversion of service.
 

Q. Will having the meter trace service performed delay my service request?

A. If a meter cross or diversion is suspected at one of your units, it may be necessary to interrupt the service at several units at the same location to verify service and billing accuracy.  Therefore, it is very important that your qualified electrical contractor verify the accuracy of the service to each meter when performing any remodeling or rewiring work at your property.  By doing so, your contractor can help you avoid any delays in starting service and prevent an interruption of service if an issue is discovered at a later date.
 

Q. Where can I learn more about the importance of notifying ODP of any address changes or to request a meter trace?

A. Please contact our Business Services Center by phone at 1-800-383-5582.
 

Q. Does ODP offer online services for landlords or property managers?

A. Yes. When you register your account online at my.lge-ku.com, you have access to a great deal of information and a host of services specifically for landlords and property managers. The online features and services are available to you 24/7, so you can access the information, view your accounts and submit service requests any time day or night from the comfort of your home or office.
 

Q. Will the U.S. Postal Service notify ODP if they change the address on or within my complex?

A. No. ODP does not receive timely notification from the U.S. Postal Service when they update or change addresses. ODP usually becomes aware of the change when a customer calls in to inquire about their account or to submit a request to stop or start service. By contacting ODP when you receive notification from the U.S. Postal Service of an address change they have made, you can help to ensure that you and your tenants receive timely and accurate bills and an overall better experience.
 

Q. I received notification from the emergency management agency — or 911 service — that they changed the address on my complex (or one or more of the numbers on the units within my complex). Should I notify ODP of this change?

A. Yes. ODP will not be notified by 911 services or an emergency management agency if they change an address.