Maintaining electric service requires teamwork

Delivering safe, reliable power to you is our top priority. On occasion you may lose power due to a problem with your overhead or underground electrical service. In those instances, it’s important to know which sections you are responsible for maintaining and which sections are our responsibility.

Service damage responsibility

Above-ground service

Customer responsibility:

  • Weatherhead/masthead – this is the vertical pipe-like structure attached to the top of the meter box.
  • Attachment hardware (eyebolt, etc.) that secures the electric service drop.
  • Service stack.
  • Riser conduit.
  • Meter box – includes the box, meter socket and wiring inside the box.
  • Ground wire and rod.

If any of these areas are damaged, you will need to call a licensed electrician to make repairs before we can restore your service.

Our responsibility:

  • Service line – the cable from the utility pole to your home.
  • Meter – the glass-enclosed meter inside the meter box.
  • Electric lines within the right-of-way.
  • Utility poles and transformers.

Underground service

Customer responsibility:

  • Meter box – includes the box, meter socket and wiring inside the box.
  • Riser conduit.
  • Ground wire and rod.

Our responsibility:

  • Meter – the glass-enclosed meter inside the meter box.
  • Service line. (NOTE: LG&E customers are responsible for this item)

You will need to call a licensed electrician to make repairs to those areas that fall under your responsibility before we can restore your service. Call us and a crew will be sent to fix areas that are our responsibility as quickly as possible.

Visit lge-ku.com/safety/service-connection to learn more.

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