Help TopicsGas restoration after an outage - help

What is the process to restore a customer after a gas outage?

In order to safely restore gas service to our customers, our crews first have to shut off service to ALL affected homes and businesses, one-by-one, at each gas meter. After repairs to the affected line are completed, these crews will then re-pressurize the main gas lines.

Once that has happened, our crews will return to each of the homes and businesses to turn the service back on, relight the pilot lights, and ensure the customer’s service is working properly.

  1. First trip
    • Shut off gas service to customers
  2. Repressurize the affected system
  3. Second trip
    • ​​Access appliances
    • Test customers' systems
    • Turn on and activate appliances