Rates/Charges and My Bill

Calculating My Bill

How do you know how much energy I use each month?
Your usage is measured by the meter that is installed on your house. When we read your meter, we take the current month's reading and subtract the previous month's reading to determine how much energy you used during the month. Your usage (kilowatt hours - or kWh - for electricity and cubic feet - or Ccf - for natural gas) determines the amount of your bill.

How do I know when my meter is being read?
Your actual meter reading date falls within a short window of time each month, and it can vary slightly from month to month. We read meters on weekdays; however, there are certain times when we read meters on Saturdays. Therefore, when you factor in holidays and weekends, your actual meter reading date can vary slightly from month to month. We print your actual meter reading date on your bill each month along with the date range when your next meter reading is scheduled to occur.

Some billing periods contain fewer days (as few as 25) while others can contain as many as 35 days. Because of that, you could use the same amount of energy every single day but the amount of your bill will fluctuate from one month to another depending on the number of days between meter readings.

How can I monitor my energy usage?
You can monitor your energy usage by learning to read your meter. If yours is a mechanical meter, write down - from left to right - the digit that the pointer on each dial indicates. If the pointer is between two numbers, record the lowest number. For example, if the pointer is between 4 and 5, register 4. If it is between 9 and 0, register 9. For digital meters, record the numbers that appear on the display.

To check one day's energy usage, make two readings exactly 24 hours apart and subtract the first reading from the second reading. Add daily results for weekly and monthly amounts.

To learn more about your energy usage and what you can do to be more energy efficient, take an online Home Energy Analysis from the comfort of your own home. You'll receive a detailed and customized report that will outline ways to save and which steps offer the biggest return on your investment.

If you are an LG&E natural gas customer, and you want to know how to read your gas meter:

Your gas usage is calculated in cubic feet; therefore, 6,000 cubic feet is equal to 60 Ccf. Each dial on a household gas meter is labeled with a total gas volume equal to one revolution of the dial. For instance, if the hand on the dial marked "one million" goes all the way around, that equals one million cubic feet of natural gas.

In the example below, read each dial in the direction shown by the arrows.

If the dial hand is between the numbers, use the lower one (if between 9 and 0, read 9).

If the dial hand is exactly on a number, look at the dial to the immediate right. If its dial hand is not past zero, record the lower number for the dial in question.

While the number of dials on your meter may vary, the procedure for reading them is the same.

Example: Read the dials on the lower row from left to right and record the smaller of the two figures on either side of the pointer. The first meter reading in the example below is 1084. Since the smallest amount of gas measured on the lower row is 1000 cubic feet, the reading is 108,400 cubic feet.

An image of gas meter dials

Note: If you have a digital gas meter, read only the first four numbers shown and treat those as you would the numbers on the above analog meters.

To learn more about your energy usage and what you can do to be more energy efficient, take an online Home Energy Analysis from the comfort of your own home. You'll receive a detailed and customized report that will outline ways to save and which steps offer the biggest return on your investment.

Access to Your Meter(s)

We make every effort to obtain an actual and accurate reading each month; however, there are times when we have to estimate your reading or we obtain an incorrect reading.

You can help us obtain accurate readings each month by:
  • Making sure our meter reader has clear and unobstructed access to your meter;

  • Clearing away brush and debris that may block the meter or prevent our meter reader from seeing the dials;

  • Filling holes and cutting away roots or ivy that could cause our meter reader to trip or fall;

  • Providing a key if your meter is located inside your home or business;

  • Securing your pets so that our meter reader can safely read your meter.

How do I know the person who comes to my house is a meter reader?
Our employees and anyone else — including our meter readers who work on our behalf — carry company-issued photo identification badges. Typically, the individual will wear an article of clothing (i.e., shirt or hat) with our company logo on it.

If the individual asks to enter your home, please feel free to ask him or her to remain outside while you contact Customer Service to find out if the individual is working on our behalf. You should also feel comfortable asking the individual to provide a second form of identification.

What do I do if I suspect someone is stealing electricity from LG&E or KU?
If you suspect someone has tampered with their meter or is stealing electricity, please contact us right away. We will not reveal your identity, but our representatives will investigate the issue. Stealing energy is dangerous, and it leads to higher costs for all other customers.
Why is my bill higher than normal?

Below are the most common causes of higher energy bills:

Hot or cold weather may cause you to reach for the thermostat. In hotter weather, lowering your thermostat will make your air conditioning system work overtime leading to increased usage and, thus, higher bills. Similarly, when you raise your thermostat in the winter, your heating system will run longer to keep your home's indoor temperature at your thermostat setting. Instead of reaching for the thermostat, learn more about some no cost and low-cost ways to cool or heat your home.

Appliances and electronics
Many people are using appliances that are not operating at their highest efficiency; some homes have two or more refrigerators. Let us pay you to allow us to haul away and recycle your old, inefficient refrigerators or freezers. Not only do you get paid, but you'll achieve energy savings because you're no longer running that extra appliance.

Most electronics (i.e., TVs, stereo equipment, DVDs and DVRs, cell phone chargers, rechargeable battery chargers) continue to use energy even when they are not in use. Harness this phantom energy by plugging several of your electronic devices into a single power strip and turning the power off when the items are not in use. Or unplug all of the devices when they are not in use.

The energy you save is well worth the personal energy it takes to reprogram these devices when you turn them back on.

Household size
Have you had a baby or has your college student returned home at the end of the semester? Perhaps you've enjoyed house guests or you've invited your aging parents to live with you. The number of individuals in your home can dramatically impact the amount of your energy bill.

Likewise, if you finished a basement or upstairs space or moved into a bigger home, you'll be using more energy to heat or cool your larger living space.

Number of days in your billing period
Check your bill. Look at the comparison in the upper left on the front of your bill to determine the number of days in your current billing period. Holidays and weekends can impact our meter reading schedule, which means the date we read your meter can vary from month-to-month. That means the number of days in your current billing period can vary as well. Some billing periods have fewer days (as few as 25) while other billing periods can have as many as 35 days.

Budget Payment Plan
If you're looking for a way to level out the seasonal highs and lows that are normally associated with your monthly energy bills, consider our Budget Payment Plan. When you sign up for the Budget Payment Plan, we review your previous 12-months' usage and determine an initial Budget Payment Plan Amount. We periodically review your actual usage and compare it to our estimate, which may result in an adjustment. With the Budget Payment Plan, you'll know what to expect each month so there will be no surprises.

I want to analyze my home's energy use
LG&E and KU offer an online Home Energy Analysis, which is designed to help you identify the areas in your home that could be improved to make your home more energy efficient. When you perform the online analysis, you'll receive a detailed - and customized - report that outlines the steps you can take in your home to be more efficient. The report also outlines the potential savings resulting from your improvements. Complete the online Home Energy Analysis on your home today.

If you prefer, sign up for an on-site Home Energy Analysis, and our expert technician will visit your home to evaluate its energy efficiency. Upon completing the evaluation, our expert will provide you with a list of energy-efficiency improvements to consider. You'll also receive a customized and detailed report outlining the recommendations and the potential savings that may result from any energy efficiency improvements you make in your home. Schedule an on-site Home Energy Analysis of your home today.
Estimated Bills

We make every effort to obtain an actual — and accurate — reading of your meter each month. However, there are times when we are unable to read your meter. In most cases, this is caused by severe weather, a locked gate or door or when an animal prevents us from entering the yard or home. When this happens, we prepare an estimate.

We estimate as closely as possible using historical information for your address. If you are concerned about the accuracy of the estimate, rest assured your bill will be automatically adjusted using the next actual reading.

You can determine if your usage is estimated by checking the reading in the Electric (or Gas) Charges section of your bill. The word "Actual" or "Estimate" appears before the reading in the Meter Reading Information section.
Rates and Tariffs

Find out more about your rates and the tariffs that are on file with the Kentucky Public Service Commission.

LG&E Rates and Tariffs
KU Rates and Tariffs
Request for a Rate Increase

In June 2012, LG&E and KU filed with the Kentucky Public Service Commission for a rate increase. Learn more.