KU home
site map · contact KU · home   
Residential CustomersBusiness CustomersAbout UsNewsroomKids ConnectionCareersLG&E and KUContact Us

Home > Residential Services > KU Residential Services

Faster and Easier Service
Get help at the touch of a button.

Did you know you can call 24 hours a day, 7 days a week to learn your account balance, pay by phone or find out when your bill is due? Use our fast path options to take advantage of our automated system anytime day or night or to route your call to a representative who can help you with what you need.

You can view this list of fast path options or print the list and display it in a convenient location so you'll have it handy the next time you call.

Electric Outage 1-1
Make a payment 1-2-3
Billing Questions 1-2-4-5
Energy Efficiency 1-4-2
Account Balance/Due Date and Meter Reading Window 1-2-1
Payment Arrangements 1-2-2-1
Reconnect Service (speak with a rep) 1-2-2-2
Auto Reconnect (self-service) 1-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office 1-2-2-4
Stop or Move Existing Service 1-3-1
Start New Service 1-3-2
New Construction 1-3-3
Website Assistance 1-4-1

Additional time to pay your bill

Our new billing and payment schedule, effective Jan. 1, 2013, means you now have at least 22 days from the date your KU bill is issued to make your payment.

Late payment fees will be added only if full payment is not received by the payment due date.

Watt Finders Guide

Electric meter closeupAppliances affect electrical usage

The number and types of appliances you operate and the way they are used affect the amount of electricity consumed each month. To find out how a new appliance may affect your electric bill, check the wattage of the appliance. A chart of average wattages and estimated kilowatt hours used per month by common appliances is listed inside the booklet in the link below.

»  Watt Finders Guide - KU (PDF)

»  Watt Finders Guide - ODP (PDF)

Demand Conservation today!

Demand Conservation switchYou can help the environment and save energy, too.

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a free device that we connect to your central air conditioner, heat pump or electric water heater.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones.

As a bonus, we'll credit your utility bill $5 per month (up to $20 annually) for each of the four summer months (June through September) for each central air conditioning unit.

Additional bonuses apply for water heaters. These programs are available only in areas where our radio signal is accessible.

»  Details of the Demand Conservation Program

child walking on grass

Green Energy:
The power to save. It's in your hands.

KU now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

Learn more about the Green Energy program

curved top
Pay your bill
With My Account you can view your account history, perform a home energy analysis and more!

One Time Payment
Pago único
(ATM/debit or credit card)
curved bottom

curved top
woman talking on a phone headsetResidential Service
Call Center Hours

Monday - Friday
7am - 7pm EST

Speed Dial Guide (PDF)

Emergency outages may be called in 24 hours a day, 7 days a week.
curved bottom

LG&E and KU meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.
Energy Star partner logo

Terms of Use  |  Privacy Policy  |  Site Map
Contractor Health and Safety Site  |  Wellness