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Faster and Easier Service
Get help at the touch of a button.

Did you know you can call 24 hours a day, 7 days a week to learn your account balance, pay by phone or find out when your bill is due? Use our fast path options to take advantage of our automated system anytime day or night or to route your call to a representative who can help you with what you need.

You can view this list of fast path options or print the list and display it in a convenient location so you'll have it handy the next time you call.

Electric Outage 1-1-2
Gas Emergency 1-1-1
 
Make a payment 1-2-3
Billing Questions 1-2-4-5
Energy Efficiency 1-4-2
 
Account Balance/Due Date and Meter Reading Window 1-2-1
Payment Arrangements 1-2-2-1
Reconnect Service (speak with a rep) 1-2-2-2
Auto Reconnect (self-service) 1-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office 1-2-2-4
 
Stop or Move Existing Service 1-3-1
Start New Service 1-3-2
New Construction 1-3-3
 
Website Assistance 1-4-1





Natural Gas Riser Replacement Program

On April 1, LG&E began a five-year inspection program focusing on natural gas service risers and meter piping. LG&E will repair or upgrade the service to address any deficiencies identified during the inspection.

»  More information



Gas Line Tracker

In 2012, the PSC approved LG&E's request for a five-year natural gas line program, similar to what many other gas utilities around the country have done, to proactively inspect and replace natural gas service risers and to assume responsibility for the portion of the gas service from the customer's property line or utility easement to the house or business. LG&E is now responsible for installing, maintaining, repairing and replacing natural gas service lines. Effective Jan. 1, 2013, a new line item, "Gas Line Tracker" was added to the bill for LG&E natural gas customers to cover the costs associated with these initiatives.

»  More information



Additional time to pay your bill

Our new billing and payment schedule, effective Jan. 1, 2013, means you now have at least 22 days from the date your LG&E bill is issued to make your payment.

Late payment fees will be added only if full payment is not received by the payment due date.





Watt Finders Guide

Electric meter closeupAppliances affect electrical usage

The number and types of appliances you operate and the way they are used affect the amount of electricity consumed each month. To find out how a new appliance may affect your electric bill, check the wattage of the appliance. A chart of average wattages and estimated kilowatt hours used per month by common appliances is listed inside the booklet in the link below.

»  Watt Finders Guide (PDF)



Demand Conservation today!

Demand Conservation switchYou can help the environment and save energy, too.

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a free device that we connect to your central air conditioner, heat pump or electric water heater.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones. As a bonus, we'll credit your utility bill $5 per month (up to $20 annually) for each of the four summer months (June through September) for each central air conditioning unit. These programs are available only in areas where our radio signal is accessible.

»  Demand Conservation Program



child walking on grass

Green Energy:
The power to save. It's in your hands.

LG&E now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

»  Learn more about the Green Energy program








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call center representative on a headsetResidential Service
Call Center Hours

Monday - Friday
7am - 7pm
(502) 589-1444

Speed Dial Guide (PDF)

Emergency outages may be called in 24 hours a day, 7 days a week.

General questions, concerns or requests?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Establish new electric/gas service or cancel service?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Power Outages/Downed Power Lines?
(502) 589-1444

24 hours/day, 7 days/week

Gas Leaks
(known or suspected)/
Gas Emergencies?

(502) 589-1444

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Billing or rate questions?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Call Kentucky 811
before you dig.

Dial 8-1-1
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LG&E and KU meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.
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