Ways to Pay Your Bill

Cost
Speed of Payment
Payment Method
Free
Processed Automatically on Payment Due Date
Bank Account
Free for Electronic Banking

$1.49 Fee for Debit, ATM, Credit Card
Real-Time Payment Processing
Electronic Check/Banking, Debit, ATM, Credit Card
Free for Electronic Banking

$1.49 Fee for Debit, ATM, Credit Card
Real-Time Payment Processing
Electronic Check/Banking, Debit, ATM, Credit Card
$1.49 Fee for All Payments
Real-Time Payment Processing
Debit, ATM, Credit Card
Free
Real-Time Payment Processing
Cash, Check, Money Order
Free at Some Locations,
Fee at Others
Real-Time Payment Processing
Cash, Check, Money Order, Debit, ATM, Credit Card
Free; Some fees may apply depending on bank
Can Experience Delays in Bank Transferring Funds; Not Real-Time Payment Processing
Bank Account
Free to Receive Bill
Postage to Send Bill
Can Experience Delays in Receiving/Sending
Check or Money Order

Combine any of these options with our paperless billing option for a safe, secure and environmentally friendly way to receive your bill each month.
Auto Pay

Sign up for AutoPay when you sign in or register your account through My Account. Once enrolled in AutoPay, your payments will be conveniently deducted from your bank account on the payment due date. No need to worry about writing a check, missing a payment or incurring late payment fees.

Go to My Account
My Account

This feature requires sign-in with a registered User ID and Password.

Sign in or register your account to pay your bill with:

  • your checking or savings account (no fee)
  • a debit or ATM card ($1.49 fee per transaction)
  • a Visa, Mastercard, American Express, or Discover credit card ($1.49 fee per transaction)


  • Online payments are posted to your account immediately.

    Go to My Account
    One Time Payment

    This feature does NOT require sign-in or registration.

    Pay your bill without signing in or registering your account. You can pay your bill with:

  • your checking or savings account (no fee)
  • a debit or ATM card ($1.49 fee per transaction)
  • a Visa, Mastercard, American Express, or Discover credit card ($1.49 fee per transaction)


  • One Time Payments are posted to your account immediately.

    Go to One Time Payment
    Pago único
    Pay by Phone

    Want to make your payment by phone anytime, day or night?

    LG&E Customers: Call 502-589-1444 (outside Louisville 1-800-331-7370)
    KU/ODP Customers: Call 1-800-981-0600

    Press 1-2-3 to pay your bill with:

  • your bank account
  • a debit or ATM card
  • a Visa, Mastercard, American Express, or Discover credit card

  • Business customers, please use 2-2-2-3.

    Telephone payments are posted to your account immediately.

    Telephone payments are subject to a $1.49 transaction fee charged by the vendor who processes phone payments for us.
    Pay in Person

    Want to drop off your payment? Pay your bill in person by visiting one of our authorized pay agents or one of our customer service walk-in centers.

    LG&E Authorized Pay Agents
    LG&E Walk-In Customer Service: 701 South Ninth St., Louisville, KY 40203

    KU/ODP Authorized Pay Agents
    KU Customer Service/Business Offices

    We accept cash, checks, money orders and cashier's checks in our Walk-In Customer Service Centers. At KU's One Quality Street location and LG&E's Walk-In Customer Service Center, customers can pay with electronic checking, debit/ATM card, Visa, Mastercard, American Express, or Discover credit card when they use the computer kiosk to sign in or register their LG&E or KU account.

    Payments made in person are posted to your account immediately.
    Your Bank Website

    LG&E and KU accept payments made on customers' bank websites; however, bank website payments typically take three to five business days for the funds to transfer and for the payment to post to the customer's LG&E or KU account.

    Please consider a more timely payment option if you are making your payment on or just before your payment due date.
    Mail

    Use your bill stub and the return envelope we enclose with your bill each month to mail your payment to:

    LG&E
    P.O. Box 9001960
    Louisville, KY 40290-1960

    KU/ODP
    P.O. Box 9001954
    Louisville, KY 40290-1954
    Payment Arrangements

    If you have received a disconnect notice (brown bill) and want to extend your payment due date, you can contact us for a payment arrangement.
    I Need Help to Pay My Bill

    When you need assistance — paying your bill or finding affordable ways to make your home more energy efficient — you should not have the additional worry of where to go to ask for help.

  • LG&E Customers - Assistance Programs
  • KU/ODP Customers - Assistance Programs
  • ODP Customers - Serious Medical Condition
  • Home Utility Gift Certificates (HUG)
  • Pay your bill
    With My Account you can view your account history, perform a home energy analysis and more!

    OR
    One-Time Payment
    Pago único
    Take note
    Beware of phone scam targeting utility customers.

    Learn More.
    Additional Time to Pay Your Bill
    Our new billing and payment schedule means you now have at least 22 days from the date your LG&E or KU bill is issued to make your payment.

    Late payment fees will be added only if full payment is not received by the payment due date.