Ways to Pay Your Bill
|
Cost |
Speed of Payment |
Payment Method | |
|
Free |
Processed Automatically on Payment Due Date |
Bank Account | |
|
Free for Electronic Banking $2.95 Fee for Debit, ATM, Credit Card or PayPal |
Real-Time Payment Processing |
Electronic Check/Banking, Debit, ATM, Credit Card or PayPal | |
|
$2.95 Fee for All Payments |
Real-Time Payment Processing |
Electronic Check/Banking, Debit, ATM, Credit Card or PayPal | |
|
$2.95 Fee for All Payments |
Real-Time Payment Processing |
Debit, ATM, Credit Card or PayPal | |
|
Free |
Real-Time Payment Processing |
Cash, Check, Money Order | |
|
Free at Some Locations, Fee at Others |
Real-Time Payment Processing |
Cash, Check, Money Order, Debit, ATM, Credit Card | |
|
Free; Some fees may apply depending on bank |
Can Experience Delays in Bank Transferring Funds; Not Real-Time Payment Processing |
Bank Account | |
|
Free to Receive Bill Postage to Send Bill |
Can Experience Delays in Receiving/Sending |
Check or Money Order |
Combine any of these options with our paperless billing option for a safe, secure and environmentally friendly way to receive your bill each month.
Auto Pay
Sign up for AutoPay when you sign in or register your account through My Account. Once enrolled in AutoPay, your payments will be conveniently deducted from your bank account on the payment due date. No need to worry about writing a check, missing a payment or incurring late payment fees.
Go to My Account
Sign up for AutoPay when you sign in or register your account through My Account. Once enrolled in AutoPay, your payments will be conveniently deducted from your bank account on the payment due date. No need to worry about writing a check, missing a payment or incurring late payment fees.
Go to My Account
My Account
This feature requires sign-in with a registered User ID and Password.
Sign in or register your account to pay your bill with:
your bank account (no fee)
a debit or ATM card ($2.95 fee per transaction)
a Visa, Mastercard or Discover credit card ($2.95 fee per transaction)
your PayPal account ($2.95 fee per transaction)
Online payments are posted to your account immediately.
Go to My Account
This feature requires sign-in with a registered User ID and Password.
Sign in or register your account to pay your bill with:
Online payments are posted to your account immediately.
Go to My Account
Quick Pay
This feature does NOT require sign-in or registration.
Pay your bill without signing in or registering your account. For $2.95 per transaction, you can pay your bill with:
your bank account
a debit or ATM card
a Visa, Mastercard or Discover credit card
your PayPal account
QuickPay payments are posted to your account immediately.
LG&E Customers - Go to Quick Pay
KU/ODP Customers - Go to Quick Pay
This feature does NOT require sign-in or registration.
Pay your bill without signing in or registering your account. For $2.95 per transaction, you can pay your bill with:
QuickPay payments are posted to your account immediately.
LG&E Customers - Go to Quick Pay
KU/ODP Customers - Go to Quick Pay
Pay by Phone
Want to make your payment by phone anytime, day or night?
LG&E Customers: Call 502-589-1444 (outside Louisville 1-800-331-7370)
KU/ODP Customers: Call 1-800-981-0600
Press 1-2-3 to pay your bill with:
your bank account
a debit or ATM card
a Visa, Mastercard or Discover credit card
Business customers, please use 2-2-2-3.
Telephone payments are posted to your account immediately.
Telephone payments are subject to a $2.95 transaction fee charged by the vendor who processes phone payments for us.
Want to make your payment by phone anytime, day or night?
LG&E Customers: Call 502-589-1444 (outside Louisville 1-800-331-7370)
KU/ODP Customers: Call 1-800-981-0600
Press 1-2-3 to pay your bill with:
Business customers, please use 2-2-2-3.
Telephone payments are posted to your account immediately.
Telephone payments are subject to a $2.95 transaction fee charged by the vendor who processes phone payments for us.
Pay in Person
Want to drop off your payment? Pay your bill in person by visiting one of our authorized pay agents or one of our customer service walk-in centers.
LG&E Authorized Pay Agents
LG&E Walk-In Customer Service: 701 South Ninth St., Louisville, KY 40203
KU/ODP Authorized Pay Agents
KU Customer Service/Business Offices
We accept cash, checks, money orders and cashier's checks in our Walk-In Customer Service Centers. At KU's One Quality Street location and LG&E's Walk-In Customer Service Center, customers can pay with electronic checking, debit/ATM card, Visa, Mastercard or Discover credit card or PayPal account when they use the computer kiosk to sign in or register their LG&E or KU account.
Payments made in person are posted to your account immediately.
Want to drop off your payment? Pay your bill in person by visiting one of our authorized pay agents or one of our customer service walk-in centers.
LG&E Authorized Pay Agents
LG&E Walk-In Customer Service: 701 South Ninth St., Louisville, KY 40203
KU/ODP Authorized Pay Agents
KU Customer Service/Business Offices
We accept cash, checks, money orders and cashier's checks in our Walk-In Customer Service Centers. At KU's One Quality Street location and LG&E's Walk-In Customer Service Center, customers can pay with electronic checking, debit/ATM card, Visa, Mastercard or Discover credit card or PayPal account when they use the computer kiosk to sign in or register their LG&E or KU account.
Payments made in person are posted to your account immediately.
Your Bank Website
LG&E and KU accept payments made on customers' bank websites; however, bank website payments typically take three to five business days for the funds to transfer and for the payment to post to the customer's LG&E or KU account.
Please consider a more timely payment option if you are making your payment on or just before your payment due date.
LG&E and KU accept payments made on customers' bank websites; however, bank website payments typically take three to five business days for the funds to transfer and for the payment to post to the customer's LG&E or KU account.
Please consider a more timely payment option if you are making your payment on or just before your payment due date.
Mail
Use your bill stub and the return envelope we enclose with your bill each month to mail your payment to:
LG&E
P.O. Box 9001960
Louisville, KY 40290-1960
KU/ODP
P.O. Box 9001954
Louisville, KY 40290-1954
Use your bill stub and the return envelope we enclose with your bill each month to mail your payment to:
LG&E
P.O. Box 9001960
Louisville, KY 40290-1960
KU/ODP
P.O. Box 9001954
Louisville, KY 40290-1954
Payment Arrangements
If you have received a disconnect notice (brown bill) and want to extend your payment due date, you can contact us for a payment arrangement.
If you have received a disconnect notice (brown bill) and want to extend your payment due date, you can contact us for a payment arrangement.
I Need Help to Pay My Bill
When you need assistance — paying your bill or finding affordable ways to make your home more energy efficient — you should not have the additional worry of where to go to ask for help.
LG&E Customers - Assistance Programs
KU/ODP Customers - Assistance Programs
ODP Customers - Serious Medical Condition
Home Utility Gift Certificates (HUG)
When you need assistance — paying your bill or finding affordable ways to make your home more energy efficient — you should not have the additional worry of where to go to ask for help.
Additional Time to Pay Your Bill
Our new billing and payment schedule, effective Jan. 1, 2013, means you now have at least 22 days from the date your LG&E or KU bill is issued to make your payment.Late payment fees will be added only if full payment is not received by the payment due date.