When you need assistance — paying your bill or making your home more energy efficient — you should not have the additional worry of where to go to ask for help. We want to help you find the assistance you need, so we put together a list of community agencies available to you in the Louisville Metro area. This step-by-step guide is designed to help you find the assistance you need when you need it most.

Step One - Call LG&E

If you're faced with an LG&E bill that you think you won't be able to handle, or if your service has already been shut off for nonpayment, please contact us as soon as possible at 502-589-1444 (outside Louisville 800-331-7370). Our Customer Care representatives are available Monday through Friday from 7 a.m. to 7 p.m., and they can usually work out a solution that will allow you to keep essential service. Ask about payment options such as partial payment plan, Budget Billing, Auto Pay, one service option, medical letter extension and more. Let's work it out together!

If you still need assistance...

Step Two - Referral

Louisville Metro Human Services (MHS)
Assesses eligibility for MHS emergency assistance and refers eligible persons/families to the appropriate Neighborhood Place. Also provides referrals to other emergency and social programs.

Metro United Way
Dial "211"
Offers general information and referrals 24 hours a day, seven days a week.

Call the referral numbers to find out about the following seasonal programs that may assist you.


Step Three - Utility Bill Assistance Programs

Louisville Metro Community Action Partnership LIHEAP (Low-Income Home Energy Assistance Program)
Assists low-income households facing a home heating crisis by offering seasonal financial assistance to prevent utility cut-off. Subsidy monies available in Nov. - Dec. using an alphabetized application system. Crisis assistance available Jan. - Mar. (or until funds run out) for people facing disconnection of utilities; co-payment may be required for those who apply. Call for hours of operation or more information.

Community Winterhelp, Inc.
Provides emergency heating assistance Jan. - Apr. to low-income households in crisis that are without heat or are in immediate danger of being without heat.

Jefferson County Community Action Agencies:


Step Four - Weatherization

LG&E WeCare Weatherization Program
Installs weatherization materials for low income residents. Must be qualified through Louisville Metro Community Action Partnership LIHEAP.

LG&E Home Energy Analysis
A trained energy specialist will show you how you can lower your monthly bills and reduce your energy use.

Louisville Metro Housing (Weatherization)
Installs weatherization materials for low income Louisville Metro residents.

Project WARM (
502-636-WARM (9276)
Local non-profit agency that provides free weatherization and energy education for low-income, elderly and disabled individuals.

If you have an LG&E bill you cannot pay or think you will have trouble paying, we encourage you to contact us. Call us at 502-589-1444 (outside Louisville 800-331-7370) Monday through Friday from 7 a.m. until 7 p.m.

Our Customer Care representatives will work with you to establish mutually agreeable payment arrangements. We want you to know there are options available to you, and we're here to help you find the assistance you need.

Our Customer Service department typically experiences a high volume of calls on Mondays, especially in the morning. Therefore, you may experience a longer hold time if it is necessary for you to call us then. We appreciate your patience as we make every effort to be as responsive to you as possible.