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Important KU meter and billing information for landlords and property managers

Apartment complexes, office suites and other multi-unit buildings often receive their electricity through meters set in a “multi-meter bank.” Multi-meter banks are at increased risk for being “crossed” or labeled with the wrong address/unit number...read more

Important ODP Meter and Billing Information for Landlords and Property Managers

Apartment complexes, office suites and other multi-unit buildings often receive their electricity through meters set in a “multi-meter bank.”  Multi-meter banks are at increased risk for being “crossed” or labeled with the wrong address/unit...read more

Deposits

When a deposit is required, the amount varies depending on the type of service (electricity or natural gas) you receive and your rate type (Residential, General Service Business or Non-Residential)....read more

Where do I mail my bill payment?

You can mail your payment using the convenient return envelope we include in your monthly statement. Mail your bill stub and payment to: LG&E P.O. Box 9001960 Louisville, KY 40290-1960   KU/ODP P.O. Box 9001954 Louisville, KY 40290-1954 read more

KU/ODP heating assistance programs

If you're faced with a KU/ODP bill that you think you won't be able to handle, or if your service has already been shut off for nonpayment, please contact us as soon as possible at 800-981-0600. Our Customer Care representatives are available...read more

Ways to manage your bill

Budget payment plan...read more

One-time payment

What is a one-time payment?...read more

What is paperless billing?

With paperless billing, we will send you an email each month that includes a brief summary of your bill — current amount due and payment due date — and a link to your bill so that you can view it....read more

Why do you need a personal identifier for My Account?

A personal identifier, such as a Social Security Number, Driver's License Number or Tax Identification Number, allows us to ensure we provide information about your account and any activity that occurs on your account only to those authorized to...read more

ODP serious medical condition

In October 2011, the Virginia State Corporation Commission (SCC) adopted a new rule enacted by the Virginia General Assembly to promote public health and safety. The regulation, effective October 31, 2011, allows qualifying ODP customers an...read more

Mailing addresses

LG&E and KU...read more

Paperless billing

If you're like the average American family, you throw away more than 2,000 pounds of paper each year. That's the equivalent of 17 trees. Think of the difference you can make when you switch to paperless billing....read more

Service charges and fees

Basic Service Charge - Electricity...read more

Budget payment plan

If you'd like to enjoy the benefit of knowing, in advance, the amount of your LG&E, KU or ODP bill each month, enroll in our Budget Payment Plan. This program, which helps reduce the seasonal ups and downs normally associated with utility...read more

LG&E business office location

Please visit our business office for personal customer service. Visit our Broadway Office Complex walk-in customer service center at: 820 West Broadway Louisville, KY 40202 Don't have a business office nearby? Try one of our Authorized Pay Agents. read more

KU/ODP business office locations

NOTE: Business office hours vary by location. Please check with your local office for their hours of operation....read more

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