Texting has become a preferred way to communicate for so many of our customers, which is one of the reasons we launched our outage texting feature earlier this year.
Now, customers can report an outage and request updates by sending a simple text to LG&E and KU.
Intelligent Utility Magazine recently highlighted our new customer offering as another way we’re making it easier for customers to do business with us.
John P. Malloy, our vice president of customer services, was interviewed for the publication and offers his insights on how outage texting fits into our larger efforts to improve the customer experience.
Read the full interview online.