Health protocols have been put in place inside our Customer Service Center for walk-in customer transactions. Please observe the signs upon entering:

  • A limited number of people allowed per visit
  • Wear face coverings
  • Practice social distancing
  • Stand where floor is marked
  • Try our touch-free convenient payment options
  • No public restrooms available

Customers can continue to use the Payment Drop Box on 8th Street as a touch-free way to leave payments.

To make a payment by cash or debit card, try one of our authorized retail payment agents such as Kroger or Walmart.

Learn more about other ways to contact us for all other transactions.

Address Office Hours
820 West Broadway
Louisville, KY 40202
9:00 a.m. to 5:00 p.m.