Please observe the signs upon entering:

  • Wear face coverings if you are not fully vaccinated
  • Try our touch-free convenient payment options

Offices with a drive-through window

Drive-through windows are available for customer transactions.

Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.


Address Office Hours
Norton, VA: 1000 Park Ave., NW 9:00 a.m. to 5:00 p.m.
Pennington Gap, VA: 42311 E. Morgan Ave. 9:00 a.m. to 5:00 p.m.

Don't have a business office nearby?

To make a payment by cash or debit card, try one of our authorized retail payment agents.