Apartment complexes, office suites and other multi-unit buildings often receive their gas and electricity through meters set in a “multi-meter bank.” Multi-meter banks are at increased risk for being “crossed” or labeled with the wrong address/unit number. When these problems occur, it leads to a bad experience for tenants and landlords alike.
What can you do to prevent these problems?
- Contact LG&E if you change the address or unit number on any part of your complex.
- Contact LG&E if you are notified by the U.S. Postal Service or an emergency management agency in your area that they have updated the address for your complex or the address for any units within your complex.
- Contact LG&E if two or more meters are removed for any reason. Meters are the property of LG&E, and we can help ensure your safety and the safety of those working on your behalf whenever a meter needs to be removed.
- Ensure your electrical and/or plumbing contractors verify service to each separately addressed meter if you perform extensive remodeling, rewiring or gas plumbing work to any of your properties.
- Contact LG&E if you become aware of any damage to the meter base or any other equipment associated with your electric and/or natural gas service.
By notifying LG&E of address changes or meter damage and making sure your contractors verify service to each of the meters in your complex, you can help to ensure that you and your tenants receive an accurate bill for the appropriate unit and avoid unnecessary interruptions in utility service.
Frequently Asked Questions
Q. Why is it important for me to notify LG&E when I change the address(es) on any of my units?
A. By notifying LG&E of address changes, you can help to ensure that you and your tenants receive timely and accurate bills, providing your tenants with a better overall experience.
Q. Why do I need to verify service after a remodel or rewiring of the units in my complex?
A. We know that the safety of both your tenants and property is important to you. Damaged equipment can be a real safety concern. Not only can it affect the service itself, but it can cause unnecessary injuries to anyone who comes into contact with it. When you notify LG&E of any damage to your meter and/or service, our crews can assist in making the necessary repairs and you can help to ensure a safe environment for everyone.
Q. What is a meter trace?
A. A meter trace is performed by a qualified LG&E service technician to verify service to the appropriate customer and correctness of billing. A meter trace is performed when a customer suspects that he/she is being billed for all or a portion of a neighbor’s electric or gas usage, or any other improper diversion of service.
Q. Will having the meter trace service performed delay my service request?
A. If a meter cross or diversion is suspected at one of your units, it may be necessary to interrupt the service at several units at the same location to verify service and billing accuracy. Therefore, it is very important that your qualified electrical or plumbing contractor verify the accuracy of the service to each meter when performing any remodeling, rewiring or extensive gas plumbing work at your property. By doing so, your contractor can help you avoid any delays in starting service and prevent an interruption of service if an issue is discovered at a later date.
Q. Where can I learn more about the importance of notifying LG&E of any address changes or to request a meter trace?
A. Please contact our Business Services Center by phone at 502-627-3313, or outside Louisville at 1-800-331-7370.
Q. Does LG&E offer online services for landlords or property managers?
A. Yes. When you register your account online at my.lge-ku.com, you have access to a great deal of information and a host of services specifically for landlords and property managers. The online features and services are available to you 24/7, so you can access the information, view your accounts and submit service requests any time day or night from the comfort of your home or office.
Q. Will the U.S. Postal Service notify LG&E if they change the address on or within my complex?
A. No. LG&E does not receive timely notification from the U.S. Postal Service when they update or change addresses. LG&E usually becomes aware of the change when a customer calls in to inquire about their account or to submit a request to stop or start service. By contacting LG&E when you receive notification from the U.S. Postal Service of an address change they have made, you can help to ensure that you and your tenants receive timely and accurate bills and an overall better experience.
Q. I received notification from the emergency management agency — or 911 service — that they changed the address on my complex (or one or more of the numbers on the units within my complex). Should I notify LG&E of this change?
A. Yes. LG&E will not be notified by 911 services or an emergency management agency if they change an address.
