Report an outage, view online outage map

Report by phone

Report your outage by phone 24 hours a day/7 days a week

Electric outage fast-path numbers

Call LG&E, then press 1-1-2
Call KU, then press 1-1

Emergency: If the situation is dangerous or life threatening, call 911.

Report by text

Make sure your account is up-to-date with your mobile number, then text OUTAGE to 4LGEKU (454358).

Setup outage texting

Report online

Report your outage online through your account.

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Outage map

Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.

View Outage Map

Report by phone

Report your outage by phone 24 hours a day/7 days a week

Gas outage fast-path numbers
Call LG&E, then press 1-1-1

Emergency: If the situation is dangerous or life threatening, call 911.

What is the process to restore a customer after a gas outage?

What is the process to restore a customer after a gas outage?

In order to safely restore gas service to our customers, our crews first have to shut off service to ALL affected homes and businesses, one-by-one, at each gas meter. After repairs to the affected line are completed, these crews will then re-pressurize the main gas lines.

Once that has happened, our crews will return to each of the homes and businesses to turn the service back on, relight the pilot lights, and ensure the customer’s service is working properly.
 

  1. First trip
    • Shut off gas service to customers
       
  2. Repressurize the affected system
     
  3. Second trip
    • ​​Access appliances
    • Test customers' systems
    • Turn on and activate appliances

Medical Alert Program

We know that electricity is important to all of our customers, but it is a necessity for some. If you are on a physician prescribed ventilator, respirator or ventricular assist device, we urge you to notify us so we can make you aware of our Medical Alert Program.

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Tree debris/removal during storm restoration

Tree debris/removal during storm restoration

If a tree lands on a power line during a storm, causing the lines to sag and/or break from the pole, LG&E and KU will remove the trees from the line and restring the lines. The removal of the tree debris such as branches and large limbs is the responsibility of the homeowner. Crews will not be able haul away debris or use wood chippers as this could slow down restoration efforts.

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Outage map

Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.

View Outage Map