Outages

FAQs

Frequently asked questions and additional information.

Electric outage

Emergency: If the situation is dangerous or life threatening, call 911. 
Report your outage 24 hours a day/7 days a week. 

Stay away from downed wires. Always assume any downed wire is an energized power line and call immediately. Be cautious when clearing fallen tree limbs and debris. Learn more about reporting downed power lines and being safe around them.

Report by mobile app

Use our mobile app to report an outage, get outage status information and view the outage map. Logged in? Tap Outage or tap Guest Access without logging in. 

App Store Google Play Learn more

Report by text

Text OUTAGE to 4LGEKU (454358)

We will use the number you texted from to find the location where power is out.  We’ll text you address information and ask you to verify it.  If it isn’t the correct address, you can enter a different phone number, the account number or the meter number for the outage location.

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Report online

Report your outage online through your account.

My Account sign in Learn more

Report by phone

Report your outage by phone 24 hours a day/7 days a week.

LG&E: 502-589-1444 or 800-331-7370 
(fast path 1-1-2)

KU/ODP: 800-981-0600 (fast path 1-1)

Emergency: If the situation is dangerous or life threatening, call 911.

Outage map

Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.

Go to map Map tutorial (PDF) (0.21mb)

Outage map

Outage map and tutorial

Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.

Go to map Map tutorial (PDF) (0.21mb)

Gas outage or leak

Public safety

Common questions during a power outage

Get answers directly from our subject matter experts.

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