What is the process to restore a customer after a gas outage?
In order to safely restore gas service to our customers, our crews first have to shut off service to ALL affected homes and businesses, one-by-one, at each gas meter. After repairs to the affected line are completed, these crews will then re-pressurize the main gas lines.
Once that has happened, our crews will return to each of the homes and businesses to turn the service back on, relight the pilot lights, and ensure the customer’s service is working properly.
Shut off gas service to customers
Repressurize the affected system
Test customers' systems
Turn on and activate appliances
Our outage map is updated in near real-time to reflect the most up-to-date information available on outages in your area, including estimated restoration time and the cause of an outage, if known.
If a tree lands on a power line during a storm, causing the lines to sag and/or break from the pole, LG&E and KU will remove the trees from the line and restring the lines. The removal of the tree debris such as branches and large limbs is the responsibility of the homeowner. Crews will not be able haul away debris or use wood chippers as this could slow down restoration efforts.
We know that electricity is important to all of our customers, but it is a necessity for some. If you are on a physician prescribed ventilator, respirator or ventricular assist device, we urge you to notify us so we can make you aware of our Medical Alert Program.