Assistance programs

We understand customers can sometimes have difficulty paying their utility bills. There are a number of agencies that provide assistance and we encourage customers to take advantage of these programs. 

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Need help with utility bills? We’re here to help.

LIHEAP and other heating-assistance options are available.

Learn more - LG&E customers Learn more - KU customers

Ways to manage your bill

Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders.

Auto Pay My Notifications Payment arrangements Budget payment plan ODP serious medical condition

WeCare Program (Kentucky)

WeCare Program helps provide a more efficient, safe and comfortable home. More importantly, it teaches our income-eligible customers how to be more efficient and manage their energy bills.

Learn more