Assistance programs

We understand customers can sometimes have difficulty paying their utility bills. There are a number of agencies that provide assistance and we encourage customers to take advantage of these programs. 

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Need help with utility bills? We’re here to help.

LIHEAP and other weather assistance options are available.

Learn more - LG&E customers Learn more - KU/ODP customers

Ways to manage your bill

Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders.

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