Assistance programs

We understand customers can sometimes have difficulty paying their utility bills. There are a number of agencies that provide assistance and we encourage customers to take advantage of these programs. 

LIHEAP Summer Subsidy - Cooling (electric only)


Non-Subsidized Housing

Poverty Level Electric
0-38% $250.00
39-77% $225.00
78-115% $190.00
116-150% $160.00


Subsidized Housing

Poverty Level Electric
0-38% $50.00
39-77% $65.00
78-115% $83.00
116-150% $94.00


LIHWAP Summer Subsidy (Low Income Household Water Assistance Program)

Benefits: Water, wastewater, or combination of both

Housing category Benefit amount
Non-subsidized $100.00
Subsidized $50.00


Income chart:

HH Size 150% FPL
1 $1,823.00
2 $2,465.00
3 $3,108.00
4 $3,750.00
5 $4,393.00
6 $5,035.00
7 $5,678.00
8 $6,320.00

for each individual over 8, add $643.00

Ways to manage your bill

Did you know if you have not had a late residential payment in the past 11 months and happen to miss a payment deadline, you are eligible for a one-time late payment charge waiver? Contact us prior to your next bill due date to request a waiver. To avoid late payments, consider using Auto Pay for recurring payments and My Notifications to set bill reminders.

WeCare Program (Kentucky)

WeCare Program helps provide a more efficient, safe and comfortable home. More importantly, it teaches our income-eligible customers how to be more efficient and manage their energy bills.