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Easy bill pay with our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Important COVID-19 information

Important COVID-19 information

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Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.

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The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

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Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

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We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day.

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With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

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LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

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LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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Bill Pay | My Account

Start, stop or move service

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Residential

Start service

Start service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.

Start service request

Stop service

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

Move service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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Bill Payment | My Account

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Report outages using our new mobile app

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Report outages using our new mobile app

Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

If you need immediate assistance, or to report a gas leak/odor, contact us at:

LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)

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