We’re here for you, now more than ever. See how we’re helping our customers and community get through these unprecedented times. Learn more.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
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Now is a great time to get organized so your new place is safe, efficient and comfortable.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
No time is a good one for an emergency to occur. Emergencies don’t always announce themselves first and are often unexpected, leaving many people stunned and without basic resources.
While September is National Preparedness Month, there is no time like the present to prepare yourself and those in your care for emergencies and disasters.
Whether it’s at home or work, develop an emergency plan involving each person at your home or work location so you’ll know how and where to meet, how you will contact each other and what to do in different situations.
Make sure you gather enough essentials for at least 72 hours and include items such as necessary medicines, water, nonperishable food, a manual can opener, crank-powered flashlight, first aid items, spare clothing, phone chargers, battery-operated radio and extra batteries.
Store your stock-piled emergency supplies in one location, preferably in air-tight storage. You may have to leave your home at a moment’s notice and take essentials with you. You will probably not have time to search for the supplies you need or shop for them. Make sure each member of the household or at your work location knows where the emergency preparedness kit will be stored.
Whether short- or long-distance traveling, it’s always a good idea to make a similar emergency preparedness kit for your vehicle in case you become stranded. Include items like jumper cables, flashlights, extra batteries, first aid items, necessary medicines, nonperishable food, water, battery-operated radio, cell phone chargers, ice scraper, spare clothing, flares and blankets.
When power outages occur, LG&E and KU provide near real-time outage information through the utilities’ online outage map to help customers make critical decisions. The map is mobile friendly for customers on the go, and provides critical information including estimated restoration times, weather radar overlay and zooming capabilities to street level.
Customers can also sign up for outage texting to report an outage to 4LGEKU (454358) and to request status updates from their mobile device. After customers text OUTAGE and the location of the outage being reported has been confirmed, customers can text STATUS at any time to receive information known about the outage. Once power is back on, the customer will receive a text confirming service has been restored.
