Please allow at least 5 business days instead of 3 for a response due to a high volume of online requests. Do not submit multiple requests for the same issue, as it can further delay our response time. Thank you for your patience.

Start residential service

Please allow up to three business days for your request to be processed. We ask that you complete the entire form. All fields marked with an asterisk () are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.

  • Please help us complete your service request by providing access to any basement, cellar or other inside area where the meter is located. If the meter is outside, please ensure your gate or fence is unlocked. In addition, please remove your pets from the area where the meter is located.
  • Change of service requires a three (3) business day notice prior to desired change date. 
Type of service

An electrical inspection is required before service can begin. For temporary service, this will require two inspections — one for   the temporary service and another inspection before we can convert the temporary service to the permanent service. 

When starting, stopping or moving service, or at any time after that, the primary account holder may authorize additional parties who also reside at the residence as joint account holders. Each “joint account holder” is fully authorized to conduct business on the account and is fully financially responsible for the account.

The primary account holder may also authorize a contact person who is not a joint account holder. A contact person has limited authority to conduct business on the account and is not financially responsible for the account.
Contact us at LG&E: 502-589-1444 or KU: 800-981-0600 to add more than 2 joint account holders or contact persons.