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Make a payment arrangement

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Schedule reconnection of service

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Report an outage

Report an outage

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Check account balance

Check account balance

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Learn details about your full bill

Learn details about your full bill

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Sign up for paperless billing

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Energy efficiency

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Renewables

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Assistance programs

Assistance programs

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Residential guides & handbooks

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

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Our mobile app

Our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Programs & tools

Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more....more

Programs & tools

Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.

See our programs & tools

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers....more

The Environment

We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.

Our company

Empowering Sustainability in Kentucky

Empowering Sustainability in Kentucky

We’re integrating sustainability into every part of our operations and through customer partnerships.

Advanced Metering Infrastructure

Advanced Metering Infrastructure

Empowering customers' experience with more tools and features.

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day....more

Safety

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

About LG&E and KU

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News, bill inserts, Power Sources newsletter and press releases....more

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LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

Community & corporate responsibility

LG&E and KU have a steadfast and unwavering commitment to the communities they serve.

Community investment Community involvement Community relations Safety & educational outreach

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

Investments

Investments

empowering Kentucky’s future through smart investments.

Bill Pay | My Account

Start, stop or move service

Residential
Business

Residential

Start service

Start service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.

Start service request

Stop service

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

Move service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

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Joint accounts

Joint accounts

Important information about residential joint accounts.

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

Business

Bill Payment | My Account

Outages

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Outage map preview

Outage map

Report outages using our new mobile app

LG&E and KU mobile app outage screens

Report outages using our new mobile app

Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Public safety during an outage

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all

Suspected gas leak

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

If you need immediate assistance, or to report a gas leak/odor, contact us at:

LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)

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Management team

Our company
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Management team

The management team consists of 12 members. John R. Crockett III is the President.

John R. Crockett III

President

Lonnie Bellar

Chief Operating Officer

Robert M. Conroy

Vice President-State Regulation and Rates

David J. Freibert Jr.

Vice President-External Affairs

Chris Garrett

Vice President-Finance and Accounting

Tom Jessee

Vice President-Gas Operations

Beth McFarland

Vice President-Transmission

Eileen L. Saunders

Vice President-Customer Services

David Sinclair

Vice President-Energy Supply and Analysis

Steven Turner

Vice President-Power Production

Peter Waldrab

Vice President-Electric Distribution

Chris Whelan

Vice President-Communications and Corporate Responsibility

Residential contact

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Online Phone Mail In person

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