Outage help

Why don’t I have an estimated time of restoration?

Some of the reasons we cannot provide an estimated time of restoration right away is because we must first assess the damage on our system. We look at many different factors to more accurately predict when you can expect your power to be restored.

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible. 

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?