Pay my residential bill

Empowering convenience with the LG&E, KU and ODP app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, view monthly usage, manage your account and more!

  • Multiple payment options, including checking or savings account payments with no fee.
  • Check your account balance
  • Review payment history
  • Sign up for paperless billing and auto pay
  • Guest access — one-time payment without logging in

Download the app from popular app stores

LG&E and KU mobile app screens on phone

Reconnection

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.

Online bill payment

Other payment methods

Pay by debit card, American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal Credit or Venmo – through a third party. Additional fees apply.

My Account sign in My Account sign up One-time payment without logging in using your account number

Reconnection

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.

Bill payment by phone

Pay by phone 24/7

Pay with your bank account or credit/debit.

  1. Enter your 12-digit account number.
  2. Choose to pay your full balance or enter a different amount. 
  3. Select your method of payment. Additional fees apply.

 

KU / ODP
800-981-0600
then 1-2-3

LG&E
502-589-1444 or 800-331-7370
then 1-2-3

Automated phone services

If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime, day or night.

BIlling question
1-2-4-5
Account balance/due date and meter reading window
1-2-1
Payment arrangements
1-2-2-1
Payment Info - Online, Locations, Mail Address, Office
1-2-2-4
Reconnecting your service
1-2-2-2-1

Reconnection

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.

Bill payment by mail

You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement.

Please allow extra time when mailing payments to avoid mail delays and late payment charges.

KU/ODP

Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212

LG&E

Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211

Bill payment locations

Authorized payment agents

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.

Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.

Visit a location nearest you

Business office walk-in locations

After careful evaluation – and due to a decline in walk-in transactions, increased customer use of self-service channels, and best practice among similar utilities – we’ve decided to close all of our business offices across our service territories.

Closures are expected to occur in phases, with all to close no later than the end of 2024. Learn more about our office closures.

Customers are encouraged to use our convenient self-serve options, including our mobile app, online My Account or our automated phone service.

For a current list of office locations, find your utility below.

Timing of additional phases is still being determined. Prior to an office closure, we’ll make a note on this website via the links below, post signage and mail letters to customers who have recently visited the office.

Third party bill payment

For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.

For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account or our mobile app.