Pay my residential bill

On Monday, May 27, our call centers and business offices will be closed for the holiday. However, we are available 24/7 for emergencies such as natural gas leaks and odors.

We will also continue to restore power safely and as quickly as possible to those affected by this weekend’s severe weather. As call volumes and customer traffic are higher in the days after a holiday, please consider using our automated and online channels to pay your bill, check your account or other account details. Visit lge-ku.com/self-serve to learn more.

Empowering convenience with the LG&E, KU and ODP app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, view monthly usage, manage your account and more!

  • Multiple payment options, including checking or savings account payments with no fee.
  • Check your account balance
  • Review payment history
  • Sign up for paperless billing and auto pay
  • Guest access — one-time payment without logging in

Download the app from popular app stores

LG&E and KU mobile app screens on phone

Reconnection

If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:

  • My Account
  • Mobile app
  • By calling us at 502-589-1444/800-331-7370 (LG&E) or 800-981-0600 (KU/ODP) and use 1-2-2-2-1 for the fast path option.

Online bill payment

Bill payment by phone

Bill payment by mail

Bill payment locations

Third party bill payment

For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.

For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account or our mobile app.