Pay my residential bill

Empowering convenience with the LG&E, KU and ODP app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, view monthly usage, manage your account and more!

  • Multiple payment options
  • Check your account balance
  • Review payment history
  • Sign up for paperless billing and auto pay
  • Guest access — one-time payment without logging in

Download the app from popular app stores

LG&E and KU mobile app screens on phone

Online bill payment

Other payment methods

Pay by debit card, American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal Credit or Venmo – through a third party. Additional fees apply.


If you need to be reconnected after payment, please contact us.

Bill payment by phone

Pay by phone 24/7

Pay with your bank account or credit/debit.

  1. Enter your 12-digit account number.
  2. Choose to pay your full balance or enter a different amount. 
  3. Select your method of payment. Additional fees apply.


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502-589-1444 or 800-331-7370
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Automated phone services

If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime, day or night.

BIlling question
Account balance/due date and meter reading window
Payment arrangements
Payment Info - Online, Locations, Mail Address, Office

Bill payment by mail

You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement.

Please allow extra time when mailing payments to avoid mail delays and late payment charges.


Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212


Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211

Bill payment locations

Authorized payment agents

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.

Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.

Business office walk-in locations

Please observe the signs upon entering. Because we care about you, we continue to:

  • Comply with CDC guidelines and governors’ recommendations.
  • Use protective workstation barriers.
  • Wash our hands frequently.
  • Provide hand sanitizer stations.
  • Enhance our cleaning, sanitizing, and disinfecting.
Offices with a drive-through window

Drive-through windows are open for customer transactions.

Offices without a drive-through window

Some of our business offices do not have a drive-through window option. Customers can continue to use the Payment Drop Box as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.

Authorized retail payment agents are also taking payments in cash or by debit card. Find a location near you.

We continue to encourage customers to use our convenient self-serve options, including our Mobile App, My Account online, or by phone using our automated phone service.

Third party bill payment

For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received.   Be sure to allow ample time – we recommend 7 business days – for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.

For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account.