We’re here for you, now more than ever. See how we’re helping our customers and community get through these unprecedented times. Learn more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
You will need to provide:
You will need to provide:
You will need to provide:
Now is a great time to get organized so your new place is safe, efficient and comfortable.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-2)
Sign up for Auto Pay and have your monthly payments conveniently deducted from your bank account or credit / debit card.
Pay with your checking or savings account.
Pay by debit or ATM card, Visa, Mastercard or Discover card.
Pay with your bank account or credit/debit.
Additional fees apply.
If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime, day or night.
You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement.
To avoid late payment charges, please allow up to 7 days from the mailing date for receipt and processing of your payment.
Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.
Non-essential businesses may be closed as communities combat the spread of COVID-19. Many of the CheckFreePay authorized retail payment agent locations are grocery stores that will likely remain open, but may be changing their hours of operation. We recommend contacting them for more information.
Health protocols have been put in place inside our Customer Service Centers for walk-in customer transactions.
Because we care about you, we are:
Drive-through windows are still open for customer transactions. Our representatives are taking extra precautions, like sanitizing their hands and surfaces.
Some of our business offices do not have a drive-through window option. Customers can continue to use the Payment Drop Box as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
Authorized retail payment agents are also taking payments in cash or by debit card. Find a location near you.
NOTE: Business office hours vary by location. Please check with your local office for their hours of operation.
For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time – we recommend 7 business days – for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.
For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account.
