If you think you’ve fallen victim to a utility scam, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
We’re integrating sustainability into every part of our operations and through customer partnerships.
Empowering customers' experience with more tools and features.
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
LG&E and KU have a steadfast and unwavering commitment to the communities they serve.
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
empowering Kentucky’s future through smart investments.
You will need to provide:
You will need to provide:
You will need to provide:
Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, view monthly usage, manage your account and more!
If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:
Sign up for Auto Pay and have your monthly payments conveniently deducted from your bank account or credit / debit card. Requires sign in.
Pay with your checking or savings account with no fee.
Pay by debit card, American Express, Discover, Mastercard, Visa, Amazon Pay, Apple Pay, Google Pay, PayPal, PayPal Credit or Venmo – through a third party. Additional fees apply.
Pay without logging in using your account number.
If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:
Pay with your bank account or credit/debit.
KU / ODP
800-981-0600
then 1-2-3
LG&E
502-589-1444 or 800-331-7370
then 1-2-3
If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime, day or night.
LG&E Electric Outage
1-1-2
KU/ODP Electric Outage
1-1
LG&E Gas Emergency
1-1-1
Stop or Move Existing Service
1-3-1
Start New Service
1-3-2
New Construction
1-3-3
Make a payment
1-2-3
Make payment arrangements (if eligible)
1-2-2
Billing Questions
1-2-4-5
Account Balance/Due Date and Meter Reading Window
1-2-1
Auto Reconnect (self-service)
1-2-2-2-1
Payment info - online, locations, mailing address, automatic payments and assistance agencies
1-2-4-2
Website Assistance
1-4-1
Energy Efficiency
1-4-2
If you need to be reconnected after payment, you can schedule your service to be reconnected through one of the following options:
You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement.
Please allow extra time when mailing payments to avoid mail delays and late payment charges.
Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.
Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.
After careful evaluation – and due to a decline in walk-in transactions, increased customer use of self-service channels, and best practice among similar utilities – we’ve decided to close all of our business offices across our service territories.
Closures are expected to occur in phases, with all to close no later than the end of 2024. Learn more about our office closures.
Customers are encouraged to use our convenient self-serve options, including our mobile app, online My Account or our automated phone service.
For a current list of office locations, find your utility below.
Timing of additional phases is still being determined. Prior to an office closure, we’ll make a note on this website via the links below, post signage and mail letters to customers who have recently visited the office.
Drive through windows are available at all offices except Harlan, Eddyville, and Middlesboro for customer transactions.
Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| Campbellsville: 109 W. Main St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Carrollton: 215 Eleventh St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Danville: 198 W. Broadway (This business office will close June 2, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Earlington: 111 W. Main St. (This business office will close March 31, 2023.) |
8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Eddyville: 219 W. Main St. (This business office will close April 28, 2023.) |
8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Elizabethtown: 242 W. Dixie Ave (This business office will close April 28, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Georgetown: 205 W. Clinton St. (This business office will close June 2, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Greenville: 380 Airport Rd. | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Harlan: 184 Bank Dr. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Kevil: 101 Freedom Boulevard | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Lexington: One Quality Street | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| London: 611 Myers Baker Road | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Maysville: 215 Wall St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Middlesboro: 2201 Cumberland Ave. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Morehead: 138 N. Blair Ave. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Morganfield: 2800 US Highway 60 East | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST |
| Mt. Sterling: 209 W. Locust St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Paris: 1445 S. Main St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Richmond: 200 E. Water St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Shelbyville: 1100 Main St. | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Somerset: 306 N. Main St. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Versailles: 250 Crossfield Drive | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Winchester: 308 W. Lexington Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Customers can continue to use the Payment Drop Box on 8th Street as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| 820 West Broadway Louisville, KY 40202 |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
Drive-through windows are available for customer transactions.
Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.
| Address | Office Hours |
|---|---|
| Norton, VA: 1000 Park Ave., NW | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
| Pennington Gap, VA: 42311 E. Morgan Ave. (This business office will close March 31, 2023.) |
9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. |
To make a payment by cash or debit card, try one of our authorized retail payment agents.
For customers using third-party services, such as a bank to manage payment of several monthly bills at a time, it’s important to note that LG&E and KU cannot control when your payment is received. Be sure to allow ample time – we recommend 7 business days – for payment processing if using a third-party source other than our authorized payment provider, Paymentus, or sending your payment by mail.
For your convenience, consider using one of our available fast and secure services like Auto Pay (eCheck, debit or credit card) or online payment through My Account.
Basic Service Charge - Electricity
Basic Service Charge - Gas
Late Payment Charge
Meter Test
Returned Payment Charge
Reconnection of Service*
* No charge for Hardship Reconnects
Temporary Suspension of Service to Drop Service Line
Request to Turn on or Inspect LG&E Gas Service Lines (not customer's lines)
Outdoor Light Shield
Basic Service Charge - Electricity
Basic Service Charge - Gas
Late Payment Charge
Meter Test
Returned Payment Charge
Reconnection of Service*
* No charge for Hardship Reconnects
Temporary Suspension of Service to Drop Service Line
Request to Turn on or Inspect LG&E Gas Service Lines (not customer's lines)
Outdoor Light Shield
