Common questions during a power outage

Why does my power come on and then go back off?

   Learn more

I can see crews near my home, but why are they standing around talking?

   Learn more

Why do I see crews near my home, but I’m still without power?

   Learn more

After a storm, why does my neighbor have power, but I do not?

   Learn more

Why did my estimated time of restoration change?

   Learn more

Why don’t I have an estimated time of restoration?

   Learn more

How do you determine estimated times of restoration?

   Learn more

How do you prioritize the order of power restoration?

   Learn more

Why do I have to report my power outage?

   Learn more

How do you prepare for bad weather?

   Learn more

What are important safety tips I should know before using a generator?

   Learn more

What should I do if I don’t have power?

   Learn more

Why are my lights flickering?

   Learn more

How do I report my power outage?

   Learn more

What if I require special medical equipment?

   Learn more

Do you reimburse for spoiled food during an extended power outage?

   Learn more

utility pole with power lines against a blue sky

Why can’t LG&E and KU bury all of the electric power lines to avoid power outages?

illustration of a neighborhood with the lights out

I have underground service in my subdivision, but my service is still out. Why?

lamp on a nightstand

Why do my lights dim?

man in bucket truck removing limbs from a tree near power lines

Why should I allow LG&E or KU to trim my trees?

fallen tree over a wooden fence in a backyard

Will LG&E and KU pick up and remove my tree debris after a storm?

gloved hands with pruning saw trimming branches

Should I trim my own trees?