Common questions during a power outage

Why does my power come on and then go back off?

Why does my power come on and then go back off?

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I can see crews near my home, but why are they standing around talking?

I can see crews near my home, but why are they standing around talking?

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Why do I see crews near my home, but I’m still without power?

Why do I see crews near my home, but I’m still without power?

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After a storm, why does my neighbor have power, but I do not?

After a storm, why does my neighbor have power, but I do not?

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Why did my estimated time of restoration change?

Why did my estimated time of restoration change?

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Why don’t I have an estimated time of restoration?

Why don’t I have an estimated time of restoration?

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How do you determine estimated times of restoration?

How do you determine estimated times of restoration?

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How do you prioritize the order of power restoration?

How do you prioritize the order of power restoration?

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Why do I have to report my power outage?

Why do I have to report my power outage?

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How do you prepare for bad weather?

How do you prepare for bad weather?

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What are important safety tips I should know before using a generator?

What are important safety tips I should know before using a generator?

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What should I do if I don’t have power?

What should I do if I don’t have power?

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Why are my lights flickering?

Why are my lights flickering?

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How do I report my power outage?

How do I report my power outage?

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What if I require special medical equipment?

What if I require special medical equipment?

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Do you reimburse for spoiled food during an extended power outage?

Do you reimburse for spoiled food during an extended power outage?

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Why can’t LG&E and KU bury all of the electric power lines to avoid power outages?

Why can’t LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

I have underground service in my subdivision, but my service is still out. Why?

Why do my lights dim?

Why do my lights dim?

Why should I allow LG&E or KU to trim my trees?

Why should I allow LG&E or KU to trim my trees?

Will LG&E and KU pick up and remove my tree debris after a storm?

Will LG&E and KU pick up and remove my tree debris after a storm?

Should I trim my own trees?

Should I trim my own trees?