Common questions during a power outage

Empowering you to make decisions in the moment.
Get the most current outage information from our online outage map.
Report your power outage through our mobile app, online, by text or by phone.

Why don’t I have an estimated time of restoration?

Why don’t I have an estimated time of restoration?

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

Some of the reasons we cannot provide an estimated time of restoration right away is because we must first assess the damage on our system. We look at many different factors to more accurately predict when you can expect your power to be restored.

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

How do you determine estimated times of restoration?

female employee in a room describing factors that determine restoration times

How do you determine estimated times of restoration?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

How do you determine estimated times of restoration?

Why did my estimated time of restoration change?

female employee in a room explaining estimated time of restoration

Why did my estimated time of restoration change?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why did my estimated time of restoration change?

Why does my power come on and then go back off?

Why does my power come on and then go back off?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why does my power come on and then go back off?

How do you prioritize the order of power restoration?

back of male employee looking at a utility truck staging area

How do you prioritize the order of power restoration?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

How do you prioritize the order of power restoration?

After a storm, why does my neighbor have power, but I do not?

male employee with blueprint diagram of house on left side

After a storm, why does my neighbor have power, but I do not?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

After a storm, why does my neighbor have power, but I do not?

How do you prepare for bad weather?

male employee in room with monitors behind him describes process

How do you prepare for bad weather?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

How do you prepare for bad weather?

How do I report my power outage online by text or by phone?

room with multiple call center employees receiving calls

How do I report my power outage online by text or by phone?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

How do I report my power outage online by text or by phone?

How do I report my power outage through the mobile app?

How do I report my power outage through the mobile app?

Download PDF (0.17mb)

How do I report my power outage through the mobile app?

How do I report my power outage through My Account?

How do I report my power outage through My Account?

Download PDF (0.15mb)

How do I report my power outage through My Account?

Why do I have to report my power outage?

Why do I have to report my power outage?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why do I have to report my power outage?

Why do I see crews near my home, but I’m still without power?

utility bucket truck moving toward camera

Why do I see crews near my home, but I’m still without power?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why do I see crews near my home, but I’m still without power?

I can see crews near my home, but why are they standing around talking?

female employee explaining outage restoration process

I can see crews near my home, but why are they standing around talking?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

I can see crews near my home, but why are they standing around talking?

What should I do if I don’t have power?

employee in a bucket being lifted into position

What should I do if I don’t have power?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

What should I do if I don’t have power?

Why are my lights flickering?

two employees in buckets working on a utility pole

Why are my lights flickering?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why are my lights flickering?

What are important safety tips I should know before using a generator?

What are important safety tips I should know before using a generator?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Do you reimburse for spoiled food during an extended power outage?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Do you reimburse for spoiled food during an extended power outage?

Why can’t LG&E and KU bury all of the electric power lines to avoid power outages?

utility pole with power lines against a blue sky

Why can’t LG&E and KU bury all of the electric power lines to avoid power outages?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

I have underground service in my subdivision, but my service is still out. Why?

illustration of a neighborhood with the lights out

I have underground service in my subdivision, but my service is still out. Why?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why do my lights dim?

Why do my lights dim?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Why should I allow LG&E or KU to trim my trees?

Why should I allow LG&E or KU to trim my trees?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Why don’t I have an estimated time of restoration?

When a large-scale power outage occurs, we’re sending crews out to assess the level of damage and how long it will take to make repairs to restore power safely and as quickly as possible.

You can always follow our progress and get the most current information from our online outage map.

Why did my estimated time of restoration change?

How do you determine estimated times of restoration?

How do you prioritize the order of power restoration?

How do you prepare for bad weather?

What if I require special medical equipment?

What should I do if I don’t have power?

How do I report my power outage?

Why do I have to report my power outage?

After a storm, why does my neighbor have power, but I do not?

I can see crews near my home, but why are they standing around talking?

Why do I see crews near my home, but I’m still without power?

Why does my power come on and then go back off?

Why are my lights flickering?

Why do my lights dim?

What are important safety tips I should know before using a generator?

Do you reimburse for spoiled food during an extended power outage?

Will LG&E and KU pick up and remove my tree debris after a storm?

Why can't LG&E and KU bury all of the electric power lines to avoid power outages?

I have underground service in my subdivision, but my service is still out. Why?

Why should I allow LG&E or KU to trim my trees?

Should I trim my own trees?

Am I using the older LG&E, KU and ODP app?

Will LG&E and KU pick up and remove my tree debris after a storm?

Will LG&E and KU pick up and remove my tree debris after a storm?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Should I trim my own trees?

Learn more

Outage help

Why don’t I have an estimated time of restoration?
Why did my estimated time of restoration change?
How do you determine estimated times of restoration?
How do you prioritize the order of power restoration?
How do you prepare for bad weather?
What if I require special medical equipment?
What should I do if I don’t have power?
How do I report my power outage?
Why do I have to report my power outage?
After a storm, why does my neighbor have power, but I do not?
I can see crews near my home, but why are they standing around talking?
Why do I see crews near my home, but I’m still without power?
Why does my power come on and then go back off?
Why are my lights flickering?
Why do my lights dim?
What are important safety tips I should know before using a generator?
Do you reimburse for spoiled food during an extended power outage?
Will LG&E and KU pick up and remove my tree debris after a storm?
Why can't LG&E and KU bury all of the electric power lines to avoid power outages?
I have underground service in my subdivision, but my service is still out. Why?
Why should I allow LG&E or KU to trim my trees?
Should I trim my own trees?
Am I using the older LG&E, KU and ODP app?

Service connection safety

If you experience damage to your home's service connection, follow these steps.

Learn more

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