Residential
Assistance programs
Assistance programs
Residential guides & handbooks
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Business contact options
Contact us by phone
LG&E business
KU/ODP business
Hours
- Monday - Friday, 8 a.m. - 6 p.m. ET
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
Fast-path options
Once you have called LG&E or KU, you may then press one of these fast-path options
Outages
LG&E Electric Outage
2-1-2
KU/ODP Electric Outage
2-1
LG&E Gas Emergency
2-1-1
Billing & payments
Make a payment
2-2-3
Billing Questions
2-2-4-5
Account Balance/Due Date and Meter Reading Window
2-2-1
Reconnect Service (speak with a rep)
2-2-2-2
Auto Reconnect (self-service)
2-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office
2-2-2-4
Energy Efficiency
Energy Efficiency
2-4-2
Service
Stop or Move Existing Service
2-3-1
Start New Service
2-3-2
New Construction
2-3-3
Website
Website Assistance
2-4-1