Business phone numbers
- Monday - Friday, 8 a.m. - 6 p.m.
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
| Once you have called LG&E or KU, you may then press one of these fast-path options | |
|---|---|
| LG&E Electric Outage | 2-1-2 |
| KU Electric Outage | 2-1 |
| Gas Emergency | 2-1-1 |
| Make a payment | 2-2-3 |
| Billing Questions | 2-2-4-5 |
| Energy Efficiency | 2-4-2 |
| Account Balance/Due Date and Meter Reading Window | 2-2-1 |
| Payment Arrangements | 2-2-2-1 |
| Reconnect Service (speak with a rep) | 2-2-2-2 |
| Auto Reconnect (self-service) | 2-2-2-2-1 |
| Payment Info - Online, Locations, Mail Address, Office | 2-2-2-4 |
| Stop or Move Existing Service | 2-3-1 |
| Start New Service | 2-3-2 |
| New Construction | 2-3-3 |
| Website Assistance | 2-4-1 |
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
LG&E
P.O. Box 9001960
Louisville, KY 40290-1960
KU/ODP
P.O. Box 9001954
Louisville, KY 40290-1954