Business contact options

Contact us by phone

LG&E business

KU/ODP business

Hours

  • Monday - Friday, 8 a.m. - 6 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

 

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.

Fast-path options

 Once you have called LG&E or KU, you may then press one of these fast-path options

Outages

LG&E Electric Outage

2-1-2


KU/ODP Electric Outage

2-1


LG&E Gas Emergency

2-1-1

Billing & payments

Make a payment

2-2-3


Billing Questions

2-2-4-5


Account Balance/Due Date and Meter Reading Window

2-2-1


Reconnect Service (speak with a rep)

2-2-2-2


Auto Reconnect (self-service)

2-2-2-2-1


Payment Info - Online, Locations, Mail Address, Office

2-2-2-4

Energy Efficiency

Energy Efficiency

2-4-2

Service

Stop or Move Existing Service

2-3-1


Start New Service

2-3-2


New Construction

2-3-3

Website

Website Assistance

2-4-1

Contact us by mail

Contact us in person