Billing & payment

We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.

Safety

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business....more

Economic development

With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.

Learn more

About LG&E and KU

Our company, management team, diversity, power plants, compressor stations, regulatory, research & development and our vision & mission....more

About LG&E and KU

Our company Vision/Mission Management team Diversity Power plants & natural gas compressor stations Regulatory Research & development New generation

News

News, bill inserts, Power Sources newsletter and press releases....more

News

Newsroom Bill inserts Investments Media relations Power Source Newsletter Press releases

Community & corporate responsibility

LG&E and KU have a steadfast and unwavering commitment to the communities they serve....more

Community & corporate responsibility

LG&E and KU have a steadfast and unwavering commitment to the communities they serve.

Community investment Community involvement Community relations Safety & educational outreach

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky....more

Careers

LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.

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Investments

empowering Kentucky’s future through smart investments.

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Bill Pay | My Account

Start, stop or move service

Residential
Business

Residential

Start service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.

Start service request

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

You will need to provide:

Primary and joint account holder's (if any) full Social Security number(s).
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

Download (0.54mb) Learn more

Joint accounts

Important information about residential joint accounts.

Learn more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Outage map

How to use the outage map (PDF)

Report outages using our new mobile app

Report outages using our new mobile app

Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

App Store Google Play Learn more

Outages FAQ

Frequently asked questions and additional information.

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Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

If you need immediate assistance, or to report a gas leak/odor, contact us at:

LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)

LG&E and KU site search

Business contact options

Online
Phone
Mail
In person

Online

We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time. To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP).

Please allow up to three business days for your request to be processed. We ask that you complete the entire form. All fields marked with an asterisk () are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.

Contact information

Service Provider

Business Name

First Name

Last Name

Confirm email

Phone

Phone Type

City

State

Zip

Is this in regard to an account?

Account validation

Account number

Federal tax id

Message information

Subject

Message

I agree to the terms of use and privacy policy*. *

Contact us by phone

Contact us by mail

Contact us in person

Residential contact

Online Phone Mail In person