Pay my business bill

Bill payment by phone

Pay by phone 24/7

Pay with your bank account or credit/debit.

Additional fees apply.


859-367-1200 or 800-383-5582
then 2-2-3

502-627-3313 or 800-331-7370
then 2-2-3

Automated phone services

If you need your account balance or to find out when your bill is due, use our fast path, self service options to take advantage of our automated system anytime, day or night.


BIlling question
Account balance/due date and meter reading window
Payment arrangements
Payment Info - Online, Locations, Mail Address, Office

Bill payment by mail

You can mail your check or money order and stub using the convenient return envelope we include in your monthly statement.

To avoid late payment charges, please allow up to 7 days from the mailing date for receipt and processing of your payment.


P.O. Box 9001954
Louisville, KY 40290-1954


P.O. Box 9001960
Louisville, KY 40290-1960

Bill payment locations

Authorized payment agents

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.

Non-essential businesses may be closed as communities combat the spread of COVID-19. Many of the CheckFreePay authorized retail payment agent locations are grocery stores that will likely remain open, but may be changing their hours of operation. We recommend contacting them for more information.

Business office walk-in locations

For the health and safety of our customers and employees, our customer service office lobbies are now closed to walk-in traffic.

Offices with a drive-through window
Drive-through windows are still open for customer transactions. Our representatives are taking extra precautions, like sanitizing their hands and surfaces. 

Offices without a drive-through window
Some of our business offices do not have a drive-through window option. Customers still wanting to use those business offices are asked to use the Night Deposit/Payment Drop Box to leave payments. Be sure to seal your payment in an envelope and include your bill stub and/or Name, Address, Phone Number and Account Number with your payment.

Authorized retail payment agents are also taking payments in cash or by debit card. Find a location near you.

To limit close contact between our customers and employees, we encourage customers to conduct business with us online or by phone whenever possible.

NOTE: Business office hours vary by location. Please check with your local office for their hours of operation.