Easy ways you can do business with us through the LG&E, KU and ODP app

Montage of LG&E and KU app screens

Device OS requirements

In order to ensure our mobile app provides the best user experience and maintain security, we require a minimum version of your device's operating system be used.

  • Android devices must use version 9 or above. Search online or contact your manufacturer or carrier for instructions on updating your phone's operating system.
  • Apple iOS devices must use version 16 or above. How to update your iOS device

If you previously downloaded the app, you can continue to use it but you may not have access to the latest features and security.

If you have not previously downloaded the app, your device must be at the minimum version to download.

Our app allows you to take action on your own time. (No need to wait in a virtual line!)
The power is in your hands.

Billing and payment

  • Make a payment using one of our various payment options (including checking/savings account payments with no additional fee)
  • Sign up for paperless billing (view video)
  • Sign up for Auto Pay (view video)
  • Check your account balance
  • View your payment history
  • Use your account barcode to make cash payments in the checkout lane at approved retailers near you

Past due accounts

Outages

  • Report an outage (view video)
  • Check on an outage status
  • View outage map

More account features

  • View monthly usage graph and detailed usage history
  • Easily select between multiple accounts
  • Set up notifications (view video)
  • Manage profile and account information
  • Locate payment centers for cash payments

Guest access (no log in required)

  • Make a one-time payment 
  • Report outages

Download the app from popular app stores

Have a minute or two?

Watch quick videos to see how you can take these actions on the app.

  • Sign up for paperless billing
  • Know how much to pay to avoid disconnection
  • Make a payment arrangement
  • Schedule reconnection
Self-Serve Tips

Emergencies

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

LG&E: 502-589-1444 
or 800-331-7370 (press 1-1-1)

Power line or pole down

LG&E: 502-589-1444 
or 800-331-7370 (press 1-1-2)

KU/ODP: 800-981-0600 (press 1-1)

FAQs

Compliment, complaint or issue with the mobile app? Contact us here.