If you think you’ve fallen victim to a utility scam, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
Energy efficiency programs, energy efficiency tips, marketplace, renewable options and more.
We’re dedicated to protecting the environment, while delivering reliable and safe energy to our customers.
We’re integrating sustainability into every part of our operations and through customer partnerships.
Empowering customers' experience with more tools and features.
We offer safety tips and information to ensure you, your family members and friends, our employees and business partners remain safe each and every day. Also, find information about scams targeting utility customers and ways to ensure your information is safe and secure.
With our competitive electric rates, excellent reliability and business-friendly climate, there’s no question that Kentucky is the best place for business.
LG&E and KU have a steadfast and unwavering commitment to the communities they serve.
LG&E and KU Energy is an innovative, low-cost energy provider based in Louisville, Kentucky.
empowering Kentucky’s future through smart investments.
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Now is a great time to get organized so your new place is safe, efficient and comfortable.
Important information about residential joint accounts.
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.
If you suspect a natural gas leak, ALWAYS leave the area immediately.
If you need immediate assistance, or to report a gas leak/odor, contact us at:
LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)
Your bill contains plenty of detailed information that is easy to find and easy to understand – from specific breakdowns of your energy usage to an easy-to-read chart showing how your usage compares on a month-to-month and yearly basis. You can even see your average daily energy cost. Its all information you can use to become an even better energy manager, especially when you follow some of our simple energy-efficiency tips.
Please select your service provider for more information. (All links in PDF format)
Our meter readers attempt to read your meter every month. However, sometimes there are things that prevent an actual reading from taking place.
This could include heavy vegetation in front of a meter which blocks access or an aggressive animal in the yard that is a safety risk, for example. In cases where an actual meter reading can’t occur, an estimated bill is produced for that month.
Estimated bills are calculated based on several factors, such as the usage history for your account(s) during the same billing period in previous years, current temperatures, etc.
Any difference between your estimated usage and actual usage is automatically adjusted the next time your meter is read. Only the difference between the actual usage and the estimate will appear on the next bill.
Who needs more paper? If you’re looking for a way to simplify your life and reduce the amount of paper you get in the mail, consider going to paperless billing for your monthly bill. You’ll receive an email each month that provides a brief summary of your bill – the current amount due and the payment due date – along with a link to view your complete bill safely and securely.
Signing up for paperless billing is easy. First, sign in to your online account (or create one in just a couple of minutes at my.lge-ku.com). Once you are signed in, click “Billing Options,” “Paperless” and “Authorize.” That’s it.
With paperless billing, it’s also a good idea to consider My Notifications. You’ll receive a bill payment reminder by the method of your choice – text, email and/or voice call. You can also choose when you are notified – when your bill is ready for viewing, five days before the payment due date or one day past the due date (only if your payment hasn’t been received).
In 2012, the PSC approved LG&E's request for a five-year natural gas line program, similar to what many other gas utilities around the country have done, to proactively inspect and replace natural gas service risers and to assume responsibility for the portion of the gas service from the customer's property line or utility easement to the house or business. LG&E is now responsible for installing, maintaining, repairing and replacing natural gas service lines.
Effective Jan. 1, 2013, a new line item, "Gas Line Tracker" was added to the bill for LG&E natural gas customers to cover the costs associated with these initiatives. The amount of the new line item is:
LG&E Residential Natural Gas Customers: $5.14 per meter per month
LG&E Commercial Natural Gas Customers: $27.41 per meter per month
The new line item also includes the cost of the LG&E's ongoing program to replace aging portions of the natural gas distribution system. An added benefit of this new program is that it relieves customers of any expenses associated with maintaining the service lines since LG&E is now responsible for making any necessary repairs to that portion of the service.
Customers who paid to have their service lines replaced between Jan. 1, 2011 and Dec. 31, 2012 may be eligible for reimbursement. Customers who feel they are entitled to reimbursement should contact Underwriters Safety and Claims (US&C) at 1-877-252-4839.
To expedite the process, customers should have a copy of their plumbing bill, property address, date the work was performed and any other applicable information available when they file the claim for the service reimbursement.
Only services that were replaced as a result of a leak are eligible for reimbursement. The following are not eligible for reimbursement:
Customers who received reimbursement as part of LG&E's natural gas main replacement program are not eligible to receive a second reimbursement.
