Stop residential service

We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time. To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP).

Please allow up to three business days for your request to be processed.
We ask that you complete the entire form. All fields marked with an asterisk (*) are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.

  • Please help us complete your service request by providing access to any basement, cellar or other inside area where the meter is located. If the meter is outside, please ensure your gate or fence is unlocked. In addition, please remove your pets from the area where the meter is located.
  • Change of service requires a three (3) business day notice prior to desired change date.
Please select a business day for your service request. Note: we are closed on weekends and holidays.
Change of service requires a three (3) business day notice prior to desired change date. 
Type of service