Payment extension request

For this type of request, we recommend that you contact us through My Account or by phone.

24/7 automated system request

You can make a payment arrangement immediately without waiting for a live representative. Have your account number and your account identifier (typically the last 4 of your social) handy.  If your account is eligible for a payment extension, the system will automatically deliver the longest time available and provide a confirmation number when you accept. This is the fastest, easiest way to make arrangements.

Disconnect notice

If you have received a disconnection notice and are unable to pay the total delinquent amount by the final payment date, please call our customer service department to ensure we resolve your concerns as quickly as possible.

Customer service

Contact us online

You can now set up a payment arrangement automatically through our Mobile App or My Account. If you have any trouble, we may need additional information. Please contact us by phone at:


Our new mobile app

Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

Contact us in person

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