Billing & payment

Residential
Business

Residential

We’re here for you, now more than ever. See how we’re helping our customers and community get through these unprecedented times. Learn more.

Pay my bill

Mobile app Online One-time payment Phone Mail In person

Manage my bill

Auto pay Budget payment plan My Notifications Paperless billing Understanding my bill Mobile app

Easy bill pay with our mobile app

Easy bill pay with our mobile app

Our app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

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Rate options

Net metering Time of day

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Pay | My Account

Contact us

Residential

Online Phone Mail In person

Business

Online Phone Mail In person

Billing

Moving?

Outages

Contact

Bill Pay | My Account

More menu options

Bill Pay | My Account

Start, stop or move service

Residential
Business

Residential

Start service

You will need to provide:

Account holder's full Social Security number.
Location and contact information.
Access to meter location.

Start service request

Stop service

You will need to provide:

Account number and the last four digits of the account holder's Social Security number.
Location and contact information.
Access to meter location.

Stop service request

Move service

You will need to provide:

Account holder's full Social Security number.
Location and contact information.
Access to meter location.
Your previous account number.

Move service request

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable....more

Moving checklist

Now is a great time to get organized so your new place is safe, efficient and comfortable.

Download the checklist (0.55mb) Learn more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines....more

Residential guides & handbooks

A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.

See list

Business

Bill Payment | My Account

Outages

Report an electric outage

Report a gas outage or leak

Report a Streetlight outage

Sign up for outage texting

Outage map

Report outages using our new mobile app

Report outages using our new mobile app

Our new app allows you to pay your bill, report an outage, view our outage map, view payment history, manage your account and more.

App Store Google Play Learn more

Public safety during an outage

Downed power line Storm/outage safety Suspected gas leak Common questions during a power outage See all

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

If you need immediate assistance, or to report a gas leak/odor, contact us at:

LG&E: 502-589-1444 or 800-331-7370 (fast path 1-1-1)

LG&E and KU site search

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