Public safety - Scams

Beware of scams targeting utility customers

There are instances when criminals target utility customers, claiming to be a representative of the utility in order to scam unsuspecting people into sharing bank account information.

In some cases, scammers call a customer claiming to be a utility employee, asking for bill payment over the phone or in person, and threatening to disconnect electric or natural gas service if the targeted customer does not cooperate.

There also have been other instances where scammers target businesses, claiming to be a representative of the utility. According to Edison Electric Institute (EEI), the caller contacts a business owner, indicating that a payment must be made within a short period of time (30 minutes) before a technician will arrive to disconnect service if they do not pay.

LG&E and KU urge customers to be vigilant when it comes to these scams and offer the following SAFE advice to residential and business customers:

  • Secure your personal information: LG&E and KU will never call and ask for credit or debit card numbers or other personal information.
  • Always remember you have bill payment options: LG&E and KU offer customers a variety of official and secure ways to pay their bill.
  • First contact LG&E and KU if you're suspicious: Customers who receive a suspicious live phone call, email or letter should contact LG&E and KU which will always verify official communications. LG&E customers should call 502-589-1444 (outside Louisville at 1-800-331-7370); KU customers should call 1-800-981-0600.
  • Elect to receive billing notifications: As a courtesy, LG&E and KU offer billing notifications that give customers the option to receive reminders about monthly bills by text, email or phone. Customers must sign up for billing notifications, and the utilities will not directly call customers about their bills if they have not signed up for this feature.

If customers have been impacted by a scam, they should immediately report it to their local police department.

LG&E and KU also encourage customers to always obtain positive identification if someone appears at their door stating he or she is there on the utilities' behalf.

Authentic LG&E and KU ID badges — whether issued to an employee or a contractor — show the utilities' logos. An employee ID card always has the employee's name and color photograph on the front as well.

Sometimes there are legitimate service-related reasons the utilities may need access to a customer's home, but in-person contact at a customer's home never involves collecting payment for a monthly bill.