We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, signing up for paperless billing and more.
Contact us online
Contact us by phone
- Monday - Friday, 7 a.m. - 7 p.m. ET
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.
Once you have called LG&E or KU, you may then press one of these fast-path options
LG&E Electric Outage
KU/ODP Electric Outage
LG&E Gas Emergency
Stop or Move Existing Service
Start New Service
Billing & payments
Make a payment
Make payment arrangements (if eligible)
Account Balance/Due Date and Meter Reading Window
Auto Reconnect (self-service)
Payment info - online, locations, mailing address, automatic payments and assistance agencies
Contact us by mail
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211
P.O. Box 25212
Lehigh Valley, PA 18002-5212
Corporate mailing addresses
These addresses a for our corporate offices and are not to be used for mailing utility payments.
220 West Main Street
Louisville, KY 40202
One Quality Street
Lexington, KY 40507