Residential contact us

We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, signing up for paperless billing and more.

Contact us online

We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time. To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP).

Emergencies

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.
Call LG&E at 502-589-1444 or 800-331-7370 and press 1-1-1
NEVER report a gas leak by email.

Power line or pole down

LG&E: 502-589-1444 
or 800-331-7370 (press 1-1-2)

KU/ODP: 800-981-0600 (press 1-1)

Can't find what you are looking for?

Contact us by phone

LG&E residential

KU/ODP residential

Hours

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.

Fast-path options

 Once you have called LG&E or KU, you may then press one of these fast-path options

Outages

LG&E Electric Outage

1-1-2


KU/ODP Electric Outage

1-1


LG&E Gas Emergency

1-1-1

Service

Stop or Move Existing Service

1-3-1


Start New Service

1-3-2


New Construction

1-3-3

Billing & payments

Make a payment

1-2-3


Make payment arrangements (if eligible)

1-2-2-1


Billing Questions

1-2-4-5


Account Balance/Due Date and Meter Reading Window

1-2-1


Auto Reconnect (self-service)

1-2-2-2-1


Payment info - online, locations, mailing address, automatic payments and assistance agencies

1-2-4-2

Website

Website Assistance

1-4-1

Energy Efficiency

Energy Efficiency

1-5


WeCare Scheduling

1-5-1


Marketplace Products

1-5-2


Demand Conservation Support

1-5-3


All other Energy Efficiency Programs

1-5-4

Other

EV charging, solar, green energy

1-4-2


Community assistance locations and phone numbers

1-4-3


Request a copy of your rate schedule

1-4-4

Contact us by mail

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 

LG&E

Louisville Gas and Electric Company
P.O. Box 7231
St. Louis, MO 63177-1231

KU/ODP

Kentucky Utilities
P.O. Box 771670
St. Louis, MO 63177-1670

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.

LG&E

220 West Main Street
Louisville, KY 40202

KU/ODP

One Quality Street
Lexington, KY 40507

Contact us in person

Business office locations

Authorized payment centers

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.

Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.