Residential contact us

Residential phone numbers

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

LG&E Residential

KU/ODP Residential

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Once you have called LG&E or KU, you may then press one of these fast-path options  
LG&E Electric Outage 1-1-2
KU/ODP Electric Outage 1-1
LG&E Gas Emergency 1-1-1
Make a payment 1-2-3
Billing Questions 1-2-4-5
Energy Efficiency 1-4-2
Account Balance/Due Date and Meter Reading Window 1-2-1
Payment Arrangements 1-2-2-1
Reconnect Service (speak with a rep) 1-2-2-2
Auto Reconnect (self-service) 1-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office 1-2-4-2
Stop or Move Existing Service 1-3-1
Start New Service 1-3-2
New Construction 1-3-3
Website Assistance 1-4-1

Billing & payment addresses

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 


Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211


Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.


220 West Main Street
Louisville, KY 40202


One Quality Street
Lexington, KY 40507

Company walk-in locations

Authorized payment centers