Residential contact us

We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, signing up for paperless billing and more.

On Monday, May 27, our call centers and business offices will be closed for the holiday. However, we are available 24/7 for emergencies such as natural gas leaks and odors.

We will also continue to restore power safely and as quickly as possible to those affected by this weekend’s severe weather. As call volumes and customer traffic are higher in the days after a holiday, please consider using our automated and online channels to pay your bill, check your account or other account details. Visit lge-ku.com/self-serve to learn more.

Contact us by phone

LG&E residential

KU/ODP residential

Hours

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.

Fast-path options

 Once you have called LG&E or KU, you may then press one of these fast-path options

Outages

LG&E Electric Outage

1-1-2


KU/ODP Electric Outage

1-1


LG&E Gas Emergency

1-1-1

Service

Stop or Move Existing Service

1-3-1


Start New Service

1-3-2


New Construction

1-3-3

Billing & payments

Make a payment

1-2-3


Make payment arrangements (if eligible)

1-2-2-1


Billing Questions

1-2-4-5


Account Balance/Due Date and Meter Reading Window

1-2-1


Auto Reconnect (self-service)

1-2-2-2-1


Payment info - online, locations, mailing address, automatic payments and assistance agencies

1-2-4-2

Website

Website Assistance

1-4-1

Energy Efficiency

Energy Efficiency

1-5


WeCare Scheduling

1-5-1


Marketplace Products

1-5-2


Demand Conservation Support

1-5-3


All other Energy Efficiency Programs

1-5-4

Other

EV charging, solar, green energy

1-4-2


Community assistance locations and phone numbers

1-4-3


Request a copy of your rate schedule

1-4-4

Contact us by mail

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 

LG&E

Louisville Gas and Electric Company
P.O. Box 7231
St. Louis, MO 63177-1231

KU/ODP

Kentucky Utilities
P.O. Box 771670
St. Louis, MO 63177-1670

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.

LG&E

220 West Main Street
Louisville, KY 40202

KU/ODP

One Quality Street
Lexington, KY 40507

Contact us in person

Business office locations

Authorized payment centers

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.

Use the link below and check “Account Number” under “Ways to Pay” to find locations near you.