Residential phone numbers

  • Monday - Friday, 7 a.m. - 7 p.m.
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

LG&E Residential

KU/ODP Residential

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Once you have called LG&E or KU, you may then press one of these fast-path options  
LG&E Electric Outage 1-1-2
KU/ODP Electric Outage 1-1
LG&E Gas Emergency 1-1-1
Make a payment 1-2-3
Billing Questions 1-2-4-5
Energy Efficiency 1-4-2
Account Balance/Due Date and Meter Reading Window 1-2-1
Payment Arrangements 1-2-2-1
Reconnect Service (speak with a rep) 1-2-2-2
Auto Reconnect (self-service) 1-2-2-2-1
Payment Info - Online, Locations, Mail Address, Office 1-2-2-4
Stop or Move Existing Service 1-3-1
Start New Service 1-3-2
New Construction 1-3-3
Website Assistance 1-4-1

Billing & payment addresses

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 


P.O. Box 9001960
Louisville, KY 40290-1960


P.O. Box 9001954
Louisville, KY 40290-1954

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.


220 West Main Street
Louisville, KY 40202


One Quality Street
Lexington, KY 40507

Company walk-in locations

Authorized payment centers

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