Residential contact us

We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, signing up for paperless billing and more.

Contact us online

Emergencies

Suspected gas leak

If you suspect a natural gas leak, ALWAYS leave the area immediately.

Then call 911 and LG&E.
Call LG&E at 502-589-1444 or 800-331-7370 and press 1-1-1
NEVER report a gas leak by email.

Power line or pole down

LG&E: 502-589-1444 
or 800-331-7370 (press 1-1-2)

KU/ODP: 800-981-0600 (press 1-1)

Can't find what you are looking for?

Contact us

Contact us by phone

LG&E residential

502-589-1444 or 800-331-7370

KU/ODP residential

800-981-0600

Hours

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.

Fast-path options

 Once you have called LG&E or KU, you may then press one of these fast-path options

Outages

LG&E Electric Outage

1-1-2

KU/ODP Electric Outage

1-1

LG&E Gas Emergency

1-1-1

Service

Stop or Move Existing Service

1-3-1

Start New Service

1-3-2

New Construction

1-3-3

Billing & payments

Make a payment

1-2-3

Make payment arrangements (if eligible)

1-2-2-1

Billing Questions

1-2-4-5

Account Balance/Due Date and Meter Reading Window

1-2-1

Auto Reconnect (self-service)

1-2-2-2-1

Payment info - online, locations, mailing address, automatic payments and assistance agencies

1-2-4-2

Website

Website Assistance

1-4-1

Energy Efficiency

Energy Efficiency

1-5

WeCare Scheduling

1-5-1

Marketplace Products

1-5-2

Demand Conservation Support

1-5-3

All other Energy Efficiency Programs

1-5-4

Other

EV charging, solar, green energy

1-4-2

Community assistance locations and phone numbers

1-4-3

Request a copy of your rate schedule

1-4-4

Contact us by mail

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 

LG&E

Louisville Gas and Electric Company
P.O. Box 7231
St. Louis, MO 63177-1231

KU/ODP

Kentucky Utilities
P.O. Box 771670
St. Louis, MO 63177-1670

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.

LG&E

220 West Main Street
Louisville, KY 40202

KU/ODP

One Quality Street
Lexington, KY 40507

Pay bill in person