Residential phone numbers
- Monday - Friday, 7 a.m. - 7 p.m.
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
|Once you have called LG&E or KU, you may then press one of these fast-path options|
|LG&E Electric Outage||1-1-2|
|KU/ODP Electric Outage||1-1|
|LG&E Gas Emergency||1-1-1|
|Make a payment||1-2-3|
|Account Balance/Due Date and Meter Reading Window||1-2-1|
|Reconnect Service (speak with a rep)||1-2-2-2|
|Auto Reconnect (self-service)||1-2-2-2-1|
|Payment Info - Online, Locations, Mail Address, Office||1-2-2-4|
|Stop or Move Existing Service||1-3-1|
|Start New Service||1-3-2|
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
P.O. Box 9001960
Louisville, KY 40290-1960
P.O. Box 9001954
Louisville, KY 40290-1954
Corporate mailing addresses
These addresses are for our corporate offices and are not to be used for mailing utility payments.
220 West Main Street
Louisville, KY 40202
One Quality Street
Lexington, KY 40507