Residential contact us

Contact us by phone

LG&E residential

KU/ODP residential

Hours

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • 24-hour automated services
  • Emergencies 24 hours 7 days a week

24-hour automated services

Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Fast-path options

 Once you have called LG&E or KU, you may then press one of these fast-path options

Outages

LG&E Electric Outage

1-1-2


KU/ODP Electric Outage

1-1


LG&E Gas Emergency

1-1-1

Service

Stop or Move Existing Service

1-3-1


Start New Service

1-3-2


New Construction

1-3-3

Billing & payments

Make a payment

1-2-3


Billing Questions

1-2-4-5


Account Balance/Due Date and Meter Reading Window

1-2-1


Reconnect Service (speak with a rep)

1-2-2-2


Auto Reconnect (self-service)

1-2-2-2-1


Payment Info - Online, Locations, Mail Address, Office

1-2-4-2

Website

Website Assistance

1-4-1

Energy Efficiency

Energy Efficiency

1-4-2

Contact us by mail

You can mail your payment and stub using the convenient return envelope we include in your monthly statement. 

LG&E

Louisville Gas and Electric Company
P.O. Box 25211
Lehigh Valley, PA 18002-5211

KU/ODP

Kentucky Utilities
P.O. Box 25212
Lehigh Valley, PA 18002-5212

Corporate mailing addresses

These addresses a for our corporate offices and are not to be used for mailing utility payments.

LG&E

220 West Main Street
Louisville, KY 40202

KU/ODP

One Quality Street
Lexington, KY 40507

Contact us in person

Business office locations

Authorized payment centers

Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by cash or debit card. Additional fees apply.

Non-essential businesses may be closed as communities combat the spread of COVID-19. Many of the CheckFreePay authorized retail payment agent locations are grocery stores that will likely remain open, but may be changing their hours of operation. We recommend contacting them for more information.