Residential phone numbers
- Monday - Friday, 7 a.m. - 7 p.m.
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.
|Once you have called LG&E or KU, you may then press one of these fast-path options|
|LG&E Electric Outage||1-1-2|
|KU/ODP Electric Outage||1-1|
|LG&E Gas Emergency||1-1-1|
|Make a payment||1-2-3|
|Account Balance/Due Date and Meter Reading Window||1-2-1|
|Reconnect Service (speak with a rep)||1-2-2-2|
|Auto Reconnect (self-service)||1-2-2-2-1|
|Payment Info - Online, Locations, Mail Address, Office||1-2-2-4|
|Stop or Move Existing Service||1-3-1|
|Start New Service||1-3-2|
Billing & payment addresses
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
P.O. Box 9001960
Louisville, KY 40290-1960
P.O. Box 9001954
Louisville, KY 40290-1954
Corporate mailing addresses
These addresses a for our corporate offices and are not to be used for mailing utility payments.
220 West Main Street
Louisville, KY 40202
One Quality Street
Lexington, KY 40507