Account balance / due date

24/7 automated system

Learn your account balance, pay by phone or find out when your bill is due. Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.

Customer service

Monday - Friday, 7 a.m. - 7 p.m. ET
LG&E: 502-589-1444 or 800-331-7370 then 1-2-1
KU: 800-981-0600 then 1-2-1

If you would like to discuss your bill in person, please visit one of our Business office walk-in locations.

NOTE: Business office hours vary by location. Please check with your local office for their hours of operation.

My Account

You can check your account balance, due date and see past bills using My Account.

Make a request online

You can make a request online, though we recommend that you call us for requests like this. They tend to require additional information and approvals.

Please allow up to one business day for your request to be processed. We ask that you complete the entire form. All fields marked with an asterisk () are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.

Contact information

First Name

Last Name

Confirm email

Phone

Phone Type

Address

Zip

Account validation

Authentication type

Account number

Last four digits of your social security number

Your social security number

Message information

Message

I agree to the terms of use and privacy policy*.

LGE & KU

PPL Companies

Account balance / due date

24/7 automated system

Customer service

My Account

Make a request online