Residential Billing questions

For this type of request, we recommend that you contact us by phone.

24/7 automated system

Learn your account balance, pay by phone or find out when your bill is due. Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative. 

Customer service

  • Monday - Friday, 7 a.m. - 7 p.m. ET
  • LG&E: 502-589-1444 or 800-331-7370 then 1-2-4-5
  • KU: 800-981-0600 then 1-2-4-5

Contact us online

Make a request online

You can make a request online, though we recommend that you call us for requests like this. They tend to require additional information and approvals. 
Activate Form

Please allow up to one business day for your request to be processed. We ask that you complete the entire form. All fields marked with an asterisk () are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.