Residential contact online

We are experiencing a high volume of online requests. Please do not submit multiple requests for the same issue, as it can further delay our response time. To expedite your request, please call us at 502-589-1444 (LG&E) or 800-981-0600 (KU or ODP).

Please allow up to three business days for your request to be processed. We ask that you complete the entire form. All fields marked with an asterisk () are required. Incomplete applications cannot be processed.

If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: LG&E: 502-589-1444 or 800-331-7370, KU/ODP: 800-981-0600.

NOTE: If you need immediate assistance, or to report a down wire or gas leak/odor, contact us at: 

LG&E: 502-589-1444 or 800-331-7370
KU/ODP: 800-981-0600

NOTE: Ready to start, stop or transfer service now? Click here so we can process your request as quickly as possible. Have a question about an upcoming move? Please use the form below.

NOTE: If you have a billing question, need to make a payment arrangement, or have a concern with a high bill please contact us by phone at: 

Monday - Friday, 7 a.m. - 7 p.m. ET
LG&E: 502-589-1444 or 800-331-7370
KU: 800-981-0600