LG&E heating or cooling assistance programs

Low-Income Home Energy Assistance Program (Fall Subsidy)

The 2024 LIHEAP Fall Subsidy goes from Nov. 5 through Dec. 20, or until designated funds are depleted on a first-come, first-serve basis.

Applicants must be Jefferson County residents with a household income at or below 150% of the federal poverty guidelines. The fall program is a one-time benefit ranging from $50 to $250, depending on income levels and housing category. Residents can call the automated LIHEAP information line at (502) 991-8391 or schedule an appointment.

Important notice from Metro Louisville RCS:

Next month, all of Metro RCS – including the LIHEAP program – will be transitioning to a new software system. Due to these system updates, we do not anticipate opening appointments for an “early bird” pre-registration this year. We ask that LIHEAP clients check back Thursday, Oct. 31 by contacting the automated scheduler at 502-991-8391 or online at louisvilleky.cascheduler.com. We ask for your patience during this transition period. Our team is committed to making this process as smooth as possible, and we appreciate your understanding as we grow together. 

LIHEAP Fall Subsidy 2024 Flyer (PDF) (0.43mb)

If you're faced with an LG&E bill that you think you won't be able to handle, or if your service has already been shut off for nonpayment, please contact us as soon as possible. You also can contact one of the agencies* listed below to see if you are eligible for assistance.

*LG&E does not determine who is eligible to receive assistance. Funding may be limited.

Agency Referral

The following organizations can help direct you to area resources that can assist you.

  • Louisville Metro Community Services
    502-574-8000
    Assesses eligibility for emergency assistance and refers eligible persons/families to the appropriate Neighborhood Place. Also provides referrals to other emergency and social programs.
  • Metro United Way
    Dial 211 or 877-566-4968
    Offers general information and referrals 24 hours a day, seven days a week.

Utility Bill Assistance Programs

The following programs in the community can assist income-eligible customers who need help paying their utility bills during times of need.

  • Louisville Metro Community Action Partnership LIHEAP (Low-Income Home Energy Assistance Program)
    502-574-1157 or louisville.ky.gov

    LIHEAP is a federally funded program to assist low-income households by offering seasonal financial assistance to prevent disconnection of utility service.
     
  • Financial Assistance Program
    311 or 502-574-5000

    Financial Assistance, a program of Louisville Metro Department of Community services, is designed to assist households that meet income and crisis criteria as defined in the policy. Assistance is provided in the basic areas of shelter and utilities to stabilize housing.
     
  • Community Winterhelp, Inc.
    This nonprofit is made up of agencies that provide emergency heating assistance from January to April for low-income households in crisis that are without heat or are in immediate danger of being without heat. Customers' donations to the program are matched by LG&E year-round so more money is available for heating assistance. Persons seeking Winterhelp financial assistance may contact the community ministries in their area by visiting louisvilleministries.org/members.php or by calling Metro United Way at 211 or 877-566-4968.
     
  • Community Ministries 
    There are area ministries in Louisville that serve residents in every local zip code. Each ministry offers some form of emergency financial assistance, such as help with rent, water bills and gas and electric bills. Visit louisvilleministries.org for a map and contact information for each ministry.

Energy Efficiency Programs and Services

The following nonprofit programs and services can help improve your home's energy efficiency and help you use less energy and manage your year-round utility costs.

  • LG&E's WeCare Program
    800-356-5467 or lge-ku.com/wecare
    WeCare (Weatherization, Conservation, Advice, and Recycling Energy) helps income-eligible customers save through energy education and weatherization. Customers must meet LIHEAP income requirements and have lived in their home for a minimum of 1 month with service at the location requesting IQS service. (Note: There is no longer a 9-month continuous service requirement.) The customer address must not have received IQS-related services from the company offered program in the last three years.
     
  • Project Warm
    502-636-WARM (9276) or projectwarm.org
    Project Warm is a non-profit organization that provides free, year-round weatherization repairs and energy management education to income-eligible homeowners and renters, including the elderly and those with disability. Income eligibility is based on Federal Poverty Guidelines and determined at the time of application.
     
  • New Directions Housing Corporation (NDHC)
    502-589-2272
    Financial assistance is available to low-income residents of Louisville Metro to make energy conservations improvements to their homes whether they rent or own. Eligibility is based on Federal Poverty Guidelines. 

Other assistance programs

  • MSD Emergency Wastewater Rate Assistance Program
    Would you like to save up to 30% off your MSD wastewater bill this year? See below for details on how to apply for the Emergency Wastewater Rate Assistance Program (EWRAP).