When you need assistance — paying your bill or making your home more energy efficient — you should not have the additional worry of where to go to ask for help. This step-by-step guide is designed to help you find the assistance you need when you need it most.
If you're faced with an LG&E bill you think you won't be able to handle, please contact us as soon as possible at 502-589-1444 (outside Louisville 800-331-7370). Our customer care representatives are available Monday through Friday from 7 a.m. to 7 p.m., and they can usually work out a solution that will allow you to keep essential service.
The following organizations can help direct you to area resources that can assist you.
- Louisville Metro Community Services
Assesses eligibility for emergency assistance and refers eligible persons/families to the appropriate Neighborhood Place. Also provides referrals to other emergency and social programs.
- Metro United Way
Dial 211 or 877-566-4968
Offers general information and referrals 24 hours a day, seven days a week.
Utility Bill Assistance Programs
The following programs in the community can assist income-eligible customers who need help paying their utility bills during times of need.
- Louisville Metro Community Action Partnership LIHEAP (Low-Income Home Energy Assistance Program)
LIHEAP is a federally funded program to assist low-income households facing a home heating crisis by offering seasonal financial assistance to prevent disconnection of utility service. Subsidy funding available in November and December by using an appointment-based system. Crisis assistance is available January through March (or until funds run out) for people facing disconnection of utilities; co-payment may be required for those who apply.
- Financial Assistance Program
311 or 502-574-5000
Financial Assistance, a program of Louisville Metro Department of Community services, is designed to assist households that meet income and crisis criteria as defined in the policy. Assistance is provided in the basic areas of shelter and utilities to stabilize housing.
- Community Winterhelp, Inc.
This nonprofit is made up of agencies that provide emergency heating assistance from January to April for low-income households in crisis that are without heat or are in immediate danger of being without heat. Customers' donations to the program are matched by LG&E year-round so more money is available for heating assistance. Persons seeking Winterhelp financial assistance may contact the community ministries in their area by visiting louisvilleministries.org/members.php or by calling Metro Unity Way at 211 or 877-566-4968.
- All Seasons Assurance Plan (ASAP) – asapky.org
ASAP is an invitation-only, year-long utility assistance program that provides monthly utility benefits for low and fixed-income households to ease the burden of high energy costs. Administered by the Affordable Energy Corporation, those interested must sign up during LIHEAP Subsidy to be considered for an invitation. Please visit asapky.org for details on how to qualify.
- Community Ministries
There are area ministries in Louisville that serve residents in every local zip code. Each ministry offers some form of emergency financial assistance, such as help with rent, water bills and gas and electric bills. Visit louisvilleministries.org for a map and contact information for each ministry.
Energy Efficiency Programs and Services
The following nonprofit programs and services can help improve your home's energy efficiency and help you use less energy and manage your year-round utility costs.
- LG&E's WeCare Program
800-356-5467 or lge-ku.com/wecare
WeCare (Weatherization, Conservation, Advice and Recycling Energy), helps income-eligible customers save through energy education and weatherization. Customers must meet LIHEAP income requirements, must have lived in their home with 9 months of continuous service and the home must have not received WeCare services or an On-Site Home Energy Analysis in the last three years.
- Project Warm
502-636-WARM (9276) or projectwarm.org
Project Warm is a non-profit organization that provides free, year-round weatherization repairs and energy management education to income-eligible homeowners and renters, including the elderly and those with disability. Income eligibility is based on Federal Poverty Guidelines and determined at the time of application.
- New Directions Housing Corporation (NDHC)
Financial assistance is available to low-income residents of Louisville Metro to make energy conservations improvements to their homes whether they rent or own. Eligibility is based on Federal Poverty Guidelines.