Outage texting

Need to report an outage?
Text OUTAGE to 454358

Make sure your mobile phone number in My Account is up-to-date.

Reporting your outage

To report a power outage, simply text OUTAGE to 454358. 

Check your outage status

For outage updates, just text STATUS

Setting up your account

Make sure your mobile phone number on file with us is up-to-date:

  • Using your smartphone or computer, log into your online account and under My Profile/Contact Information, enter your current mobile number.
  • If you haven’t registered your online account yet, go to My Account to do so.
  • Once your mobile number is up-to-date, save 454358 into your contacts as 4LGEKU.

For more information, review our terms and conditions.

Other ways to report an outage

Outage map

For near-real-time information about outages on your computer or smartphone, you can also view our Storm & Outage Map. You’ll find a summary of outages by zip code and county, and estimated restoration time.