Outage texting

Need to report an outage?

Text OUTAGE to 454358 from the mobile phone listed on your account or locate the address with another phone number, the account number or meter number.

Reporting your outage

To report a power outage, simply text OUTAGE to 454358. 

Check your outage status

For outage updates, just text STATUS

Setting up your account

Make sure your mobile phone number on file with us is up-to-date:

  • Using your smartphone or computer, log into your online account and under My Profile/Contact Information, enter your current mobile number as either the Primary or Secondary phone number.
  • If you don't have a MY Account yet, go to My Account to do so.
  • Once your number is up-to-date, save 454358 into your contacts as 4LGEKU.

For more information, review our terms and conditions.

Other ways to report an outage

Outage map

For near-real-time information about outages check out the Outage Map on our mobile app or on your computer visit our Outage Map. You’ll find all information available about power outages, including an estimate of when power will be restored and what caused the outage.