Need to report an outage?
Text OUTAGE to 454358 Make sure your mobile phone number in My Account is up-to-date.
Reporting your outage
To report a power outage, simply text OUTAGE to 454358.
Check your outage status
For outage updates, just text STATUS
Setting up your account
Make sure your mobile phone number on file with us is up-to-date:
- Using your smartphone or computer, log into your online account and under My Profile/Contact Information, enter your current mobile number.
- If you haven’t registered your online account yet, go to My Account to do so.
- Once your mobile number is up-to-date, save 454358 into your contacts as 4LGEKU.
For more information, review our terms and conditions.