My Meter FAQ

How can I see the energy information from my advanced meter by accessing the My Meter dashboard?

Your advanced meter records your energy usage information in 15-minute intervals which is sent to our systems every few hours and can be seen by signing into your My Account. You will find the “View My Meter” link under “Account History.”

Your My Meter dashboard provides helpful tools to manage your energy use. It lets you see how your habits, extreme weather, and other factors impact your monthly costs.

My Account home screen with View My Meter link

If you don’t have an online My Account, the registration process is simple and takes only a few minutes. Just be sure to have your account number available. Register your account online.

I don’t see View My Meter in My Account? Why don’t I have access to the online dashboard?

Is all of my billing data in My Meter?

How often is My Meter data updated?

How do I compare my energy usage from one period (i.e. day, week, month) to another in My Meter?

What do I see when I select “Charts”?

What do I see when I select “Data”?

What are widgets and how do I use them?

How can I use My Notification alerts to help manage my energy use?

How can I use Energy Markers to help manage my energy use?

Why should I create a Property Profile?

What is the Energy Challenge?

What can I do with the Rate Comparison Tool?

In what time zone will I see my usage data when using the My Meter dashboard?

Can I create a meter group in My Meter?

How much historical interval data usage data is stored in My Meter?