My Meter FAQ

Door-to-door salespeople showed up after my meter upgrade, are they to be trusted?

Scammers may claim to offer you additional services after your meter is upgraded. Beyond access to the My Meter online tool provided by us at no cost to you, there is nothing else you need to sign up for once your meter has been upgraded.

Please remember our employees and contract partners always have authentic ID badges that include the person’s name and a color photo and are branded with the company’s logos. If you’re ever in doubt about someone’s identity, please contact the company directly. Also remember an authorized LG&E, KU or ODP representative or legitimate contractor for us will never demand you provide your personal information or account numbers.

Learn more about how to avoid scammers by visiting our special scam safety information.

How can I see the energy information from my advanced meter by accessing the My Meter dashboard?

How do I compare my energy usage in My Meter?

How is the My Meter interval data stored over time?

What are "alerts?"

How to use Energy Markers™

What is the Rate Comparison Tool?

What is the Charts view?

What is the Data view?

What is the Property Profile?

What is the Energy Challenge?

What are the My Meter dashboard time zones?

How will totalized accounts be shown in My Meter?