Help TopicsAdvanced Meter Program MyMeter

What is an advanced meter?

Advanced meters give customers more timely information on their energy use. Customers can access a customized online dashboard that can help them track and compare their energy usage by day, week, month or year.

While most meters record a running total of the energy used, an advanced meter can record energy usage data in 15-, 30- or 60-minute increments. Generally, the meter will communicate this usage information to LG&E and KU’s data network system several times a day. 

Accessing the MyMeter dashboard

First, log in to your online account to access your MyMeter dashboard.

Go to the Energy Efficiency tab and click Advanced Meter Program.

Once your advanced meter has been installed, you will be able to click “View MyMeter” to access your dashboard.

It can take up to 48 hours after your advanced meter has been installed for the link to display.



Reviewing your energy usage information in MyMeter

It can take up to 2 business days for your most recent energy usage data to populate on your dashboard. If your data usage does not appear, it may still be loading.

We appreciate your patience.

Compare your energy usage in MyMeter

Over time as your energy usage information accumulates in your MyMeter dashboard, you’ll have the ability to compare changes in your energy usage from the previous week, month or 90-day average. 

For your convenience, these comparisons can be found in the top leader bar above your energy usage and next to your account information. 


How to use Energy Markers™

Whether viewing your energy usage in the “Chart” or “Data” View, be sure to use the Energy Markers™ feature to create a customized date reminder when you make any changes that could impact how you use energy. 

Track activites that can impact your energy usage, such as changing out light bulbs, replacing your HVAC system or even accidentally leaving a door or window open for an extended period of time. 

Click on the "marker" icon toward the top right corner of the table in either "chart" or "data" view. A drop-down window will appear where you can customize the information about your new date reminder. Once you've completed the information, click "Add Marker." 



Once you've added a new marker, you will see it appear within your energy usage data charts. 



You may choose "View All" at any time to review your full list of Energy Marker date reminders. From this screen, you may select and delete  from the list any date reminders you previously set. 


You also may choose “View All” within the marker menu for quick comparisons of your energy usage before, during and after each Energy Marker date reminder.


How to use MyMeter notifications

Schedule your MyMeter notifications under “Communication Options.”

Set your energy usage or dollar amount threshold limits for your meter, and MyMeter will send you a customized update when you’ve reached your desired limit. Notifications are sent by text or email, depending on your preference, at 11 a.m. Eastern Time.

Please remember your usage information is loaded in your MyMeter dashboard within 2 business days, so be sure to set your thresholds with this in mind and allow yourself time to make any adjustments before reaching your maximum limit. 

You may adjust or turn off your notifications at any time under the “Communication Options.” 

MyMeter dashboard time zones

When you view your energy usage in your MyMeter dashboard, your usage data will appear in the local time zone where your property is located. Kentucky is divided between the Eastern and Central Time Zones.

If you have multiple properties with advanced meters, please keep this in mind when viewing your dashboard. 

Can't view your MyMeter dashboard

First, sign in to your online account to access your MyMeter dashboard.

Go to the Energy Efficiency tab and click Advanced Meter Program.

Once your advanced meter has been installed, you will be able to click “View MyMeter” to access your dashboard.

It can take up to 48 hours after your advanced meter has been installed for the link to display.

For your convenience, you may access your online account and your MyMeter dashboard from any desktop, tablet or mobile device with Internet access. If you’re having trouble viewing your dashboard, try opening your dashboard using one of the following Internet browsers: Internet Explorer 9 or higher, Google Chrome, Safari or Firefox.   

How does an advanced meter transmit energy usage information?

Advanced meters use a relatively weak radio signal, or low-energy radio frequency waves, common in everyday products — like cell phones, cordless phones and walkie-talkies — to transmit information across distances.

These relatively weak radio frequency waves are a form of electromagnetic energy that move through space at the speed of light. 

The Federal Communications Commission (FCC) sets RF limits and requires that all radio communicating devices be tested to ensure that they meet federal standards before they are allowed to transmit within the radio spectrum. Advanced meters emit less radio frequency energy than many other commonly-used wireless devices which, like these advanced meters, are FCC-approved.

Will anyone be able to see my electricity usage information?

No. All customer information is confidential and only available to the customer and others they designate as secondary users. In addition, authorized utility personnel as needed for information such as maintenance, billing and customer service. We place the utmost importance on protecting our customers’ safety and security, and we have stringent practices in place to protect the energy usage information of our customers. Please see our privacy policy for more details.

Can having an advanced meter affect my health?

The World Health Organization (WHO) has concluded that no adverse health effects have been demonstrated from exposure to low-level radio frequency energy such as that produced by advanced meters.

Radio frequency signals also weaken significantly as the distance between you and the device increases. The casing of an advanced meter and wall construction materials also decrease the level of RF energy in the vicinity.

Please note that advanced meters transmit RF energy only for short periods each day. In fact, an Electric Power Research Institute (EPRI) analysis of 47,000 advanced meters installed in southern California found that 99.5% of the meters were transmitting for approximately three minutes or less daily.

How much does an advanced meter cost?

There is no additional cost for the advanced meter or for the installation.

Do I need to be home when the technician exchanges my meter?

No. You do not need to be present when the technician exchanges the meter unless your meter is located inside your home. If your meter is outside, please make sure the gate is unlocked and any outside pets are inside the home when our technician comes to exchange your meter.

Will my service be interrupted when the technician exchanges my meter?

No. You should not experience an interruption in service when the technician swaps out your meter. If your meter cannot be exchanged without turning off your service, we will let you know and we will schedule a time to exchange the meter so that you won’t be inconvenienced with an unplanned interruption of service.