Excavators - Know what's below

Prior to any excavation, demolition or digging, contact 811 to locate and mark underground utility lines.

Kentucky and Virginia laws require excavators to contact operators of underground utilities before performing any excavation work.

Follow these simple steps to be safe:

  1. Make a locate request. Once you have your outdoor project planned, call 8-1-1 or visit Kentucky 811 or Virginia 811 to submit a locate request. You must submit your request at least two full business days before any excavation work can begin (not including the day of the request). This will ensure sufficient time for operators of underground facilities to mark their lines. When you submit your request, 811 will issue a "locate request" to member utilities, including those who provide natural gas, electric, telephone, cable and/or water service.

Please note if you are working in the KU service territory, you must contact KU by calling 1-800-981-0600 and press 2-3-3 when the recording starts AND also contact Kentucky 811 by calling 8-1-1 or visiting Kentucky811.org.

  1. Wait for a positive response. Operators of underground utilities will provide a ‘positive response’ regarding each locate request in the form of flags or markings around your excavation area or verification through a phone call, email, or online portal notification. They will also let you know if there are no underground lines in the area. This work is performed at no cost to you.
     
  2. Dig with care. Once you have confirmed a positive response, you can dig with care. Don’t assume underground lines run straight between marks –that’s why we have a ‘tolerance zone’ around the markings. The tolerance zone is the area equal to the width of the underground utility plus the area extending 24” on either side of the utility. When excavation is necessary within the tolerance zone, hand-dig or use non-intrusive means to avoid damage to the underground line.

Know the ground rules. Remember 811 before you dig.

To request an excavator badge card or for other questions, email locatinghelp@lge-ku.com.

Become an e-SMART worker.

Learn the steps to take to ensure you and everyone else remains safe around natural gas and electricity. Our e-SMART workers play an integral role in helping ensure LG&E customers continue to receive the reliable service they deserve.

Additional Resources

Proper procedures for digging

What to do if you strike an underground utility line

Uniform Color Code

Myths and truths about underground utilities

White Lining Proposed Excavation Area

Tolerance zones and hand dig areas

Facility markings & definitions

Marker balls & surface markers

LG&E Professional Excavator Series Videos