LG&E and KU mobile app FAQs

Is the app free?

The app is free to download from the App Store (for iPhones) or Google Play (for Android devices).

Who can use the app?

Can I use the app for my business accounts?

If I pay my bill in the app, is there a charge?

Does the new app replace the older LG&E KU ODP Outage Map app?

Will the old app disappear?

Can the mobile app be used on a tablet?

What do I do if I cannot download the app or if the app is malfunctioning?

Will resetting a user's password update both My Account and mobile app log in?

Can I use the app to reset my My Account password or login?

Will ‘Contact Us’ information include option for customers to use Chat?

Can I use the app with MyMeter?

Will commercial customers also be able to schedule/request reconnection through the app?

Will the customer be routed to My Account to start or stop service?

How do I get back to the app if I click on an item on the “More” tab and go to the website?

Will there be more functionality later, like signing up for paperless billing on the app?