No need to wait: It’s within your power

June 17, 2024

With just a few taps on your mobile device or a few clicks online, you have the power to take care of many of your requests. Our mobile app and online My Account provide easy, quick ways to make requests at any time – day or night. Find quick videos (less than two minutes each!) on how to take care of various actions – in your own way, on your own time. Watch the videos to learn how to:

  • Create an online account
  • Reset your password
  • Sign up for paperless billing
  • Find the payment amount needed to avoid disconnection and make your payment
  • Set up a payment arrangement
  • Request reconnection if your service has been disconnected for nonpayment

Use our mobile app (download it, or by searching “LG&E KU ODP” via the App Store or Google Play) or our online My Account as quick and easy ways to manage your account. Creating an online account is easy – just have your account number ready. No need to call us – you have the power to keep your day moving.