Updated: November 18
Prioritizing safety and coordination
We appreciate the continued patience of our customers who have been impacted by this tragic event. Safety remains our top priority — for our customers, our employees and our community. Our electric and natural gas crews, along with employees from across the company, are working closely with emergency responders and emergency management officials to ensure our systems remain safe and those in the area are protected while first responders continue their critical work.
LG&E also has representatives embedded in the Louisville Emergency Operations Center to coordinate efforts in real time.
Current service status
Directly following the crash, LG&E’s immediate focus was making the area safe -- for emergency responders and those in the area – by de-energizing power lines and disrupting natural gas service. At the time, about 290 electric customers and 94 gas customers were affected.
Since then, the utility’s focus has remained on keeping the area safe and restoring customers’ services. LG&E has been replacing damaged utility poles, repairing electric equipment and are in the process of replacing natural gas infrastructure. Crews replaced broken poles and damaged equipment along Grade Lane to get power restored.
Currently, less than 90 electric customers and 94 gas customers are still affected.
As each area at the site has been cleared and while clean-up efforts continue, LG&E crews, with the support of many employees behind the scenes, have been assessing equipment for damages and then determining what steps must be taken. In many cases, it’s required replacing and repairing equipment.
- Right now, LG&E’s focus remains on Grade Lane, where gas crews and business partners are replacing a damaged gas pipeline and the associated service lines that are fed from it. This pipeline also delivers gas to the neighboring streets. LG&E anticipates the work along Grade Lane may take several weeks. Once that work is complete, they’ll then be able to make the necessary repairs along the side streets.
- On the electric side, crews are working to get service restored for customers along Melton Avenue over the next several days.
- As clean-up efforts continue, LG&E will be shifting to the remaining affected areas.
- The utility is keeping an eye on the forecast and weather headed toward Louisville, which could affect these timelines.
LG&E appreciates customers’ continued patience, and the utility is making every effort to restore service safely and as quickly as possible.
We will post additional updates on this page as information becomes available.
