Updated: November 5, 5:00 p.m. EST
Prioritizing safety and coordination
We appreciate the continued patience of our customers who have been impacted by this tragic event. Safety remains our top priority — for our customers, our employees and our community. Our electric and natural gas crews, along with employees from across the company, are working closely with emergency responders and emergency management officials to ensure our systems remain safe and those in the area are protected while first responders continue their critical work.
LG&E also has representatives embedded in the Louisville Emergency Operations Center to coordinate efforts in real time.
Current service status
For safety, we proactively de-energized power lines into a nearby substation and isolated a portion of our natural gas system. At this time, more than 90 natural gas customers and more than 140 electric customers remain without service. These numbers will likely continue to change based on the needs of emergency responders as they continue their work.
For our electric customers, we’ve re-routed power around the impacted area to restore service to as many customers as possible. For our natural gas customers, we must wait to restore service until emergency responders grant access to the area. Even then, we anticipate crews may need to repair or replace infrastructure and equipment that may have been damaged before natural gas service can be restored.
We anticipate the most significant impacts to our systems occurred in and around Knopp Avenue and Melton Avenue in Louisville, where the crash occurred. As of Wednesday afternoon, the National Transportation Safety Board has taken control of the scene to begin its preliminary investigation. Once we receive clearance to safely enter the area, our teams will complete full damage assessments and continue working to rebuild and restore service safely and as quickly as possible.
Supporting emergency responders
To aid emergency response efforts, LG&E provided fire-suppression foam from our Trimble County Generating Station to assist first responders on the scene.
A shelter-in-place order remains in effect for a limited area around the scene of the crash. We encourage residents to stay tuned to official channels for updates and to follow all instructions from local emergency management and public safety officials.
Our continued commitment
This is a tragic situation, and our thoughts are with all who have been affected. All LG&E employees have been accounted for, and we will continue to support emergency responders and our community however we can.
We will post additional updates on this page as information becomes available.
