Have a question about power outages? Go here to find answers to the most common questions about power outages, including several provided via short, informative videos.
Here’s an example of one of the FAQs:
How do you prioritize the order of power restoration?
Our number one priority during any restoration is making sure everyone remains safe.
First, what we do is protect the community, the public, our own employees and contractors when we know there is an energized conductor on the ground. When this occurs, you’ll see employees who will stay in the area to make sure it’s safe and keep people away until crews can make repairs.
At the same time, we will start the restoration process, which means we’ll be focusing on restoring the power of critical customers – such as hospitals, nursing homes, fire departments and police stations – as soon as possible.
We repair critical equipment like transmission lines, substations and distribution equipment because they may carry electricity to entire neighborhoods and commercial areas. We will then fix a problem that’s affecting large groups of customers. We can restore power for hundreds or even thousands of customers at one time. And then, finally, we will go to the homes of customers still without power to make sure their service lines or meters haven’t been damaged and restore their electricity.
