Working together to maintain your electric service

Posted | May 14, 2019

Delivering safe, reliable power to you is our top priority. On occasion you may lose power due to a problem with your overhead or underground electrical service. In those instances, it’s important to know which sections you are responsible for maintaining and which sections are our responsibility.

Above-ground service

Customer responsibility:

  • Weatherhead/masthead – this is the vertical pipe-like structure attached to the top of the meter box.
  • Attachment hardware (eyebolt, etc.) that secures the electric service drop.
  • Service stack.
  • Riser conduit.
  • Meter box – includes the box, meter socket and wiring inside the box.
  • Ground wire and rod.

If any of these areas are damaged, you will need to call a licensed electrician to make repairs before we can restore your service.

Our responsibility:

  • Service drop – the cable from the utility pole to your home.
  • Meter – the glass-enclosed meter inside the meter box.
  • Electric lines within the right-of-way.
  • Utility poles and transformers.

Underground service

Customer responsibility:

  1. Meter box – includes the   box, meter socket and wiring inside the box.
  2. Riser conduit.
  3. Ground wire and rod.

Our responsibility:

  • Meter – the glass-enclosed meter inside the meter box.
  • Service line. (NOTE: LG&E customers are responsible for this item)

You will need to call a licensed electrician to make repairs to those areas that fall under your responsibility before we can restore your service. Call us and a crew will be sent to fix areas that are our responsibility as quickly as possible.

Visit lge-ku.com/safety/service-connection to learn more.