Thanks to some of the lowest natural gas costs in 25 years, LG&E natural gas customers will see a reduction of up to 8% in their monthly bills for the months of May, June and July. That’s a welcome relief for those facing financial struggles related to COVID-19.
LG&E’s filing of its quarterly gas supply clause (GSC) was recently approved by the Kenturedcky Public Service Commission for the months of May, June and July. As a result, residential natural gas customers’ total bills will be 16% lower than the same time period in 2019, and 8% lower than the three previous months based on gas use of 60 Ccf/month. LG&E recovers from customers only the actual cost of the natural gas it purchases.
The lower cost of natural gas also helps hold down electric bills. The lower fuel costs are reflected in the “Fuel Adjustment Clause” line item on the monthly bill.
And speaking of natural gas, for your safety, it’s important to know how to detect a possible leak:
- Smell – As part of our commitment to safety, LG&E adds an odorant – mercaptan – to the natural gas before it’s provided to customers to help detect any leaks. Mercaptan smells like sulphur or rotten eggs. If you notice a faint odor, open doors and windows for ventilation. If the odor is strong, get everyone out of the house as quickly as possible.
- Sight – bubbling water, discolored plants and blowing dust are signs of a possible gas leak.
- Sound – a whistling or hissing sound could also indicate a leak.
If you discover a natural gas leak – or even suspect one:
- Get away from the suspected leak area and call LG&E at 502-589-1444 (call 800-331-7370 outside Louisville). DO NOT use any phone near the area of the leak.
- DO NOT touch any electrical switches, including light switches.
- DO NOT unplug anything.
- DO NOT start a car.
- Call police to inform them if the situation is an emergency.
Visit lge-ku.com/safety/gas to view our videos about natural gas and learn more.
We encourage customers who are having difficulty paying their bills to contact us. Customer care representatives will work with them to develop payment arrangements and connect them with available resources for additional financial support. We’re in this together.
Visit lge-ku.com/COVID-19 to learn more about how we’re helping customers and our community during these unprecedented times.
