Important COVID-19 Information

The COVID-19 pandemic has created unprecedented challenges for our customers and the communities we serve. We’ve taken quick and thoughtful actions to make doing business with us safer, and temporarily relaxed some policies we hope will ease some of the stress associated with the coronavirus.

In partnership with others in our communities, we’re also supporting organizations that will provide direct relief to those impacted most by this ongoing crisis.

Now more than ever, we’re here for you. Read more from a special message from our Chairman, CEO and President.

Help for residential and business customers

  • Disconnects for non-payment are suspended until at least August 1, 2020, so pay what you can — we will help set up payment arrangements for you, or you can make partial payments without fear of disconnection. ODP customers, click here.
  • New late fees waived until at least August 1, 2020, so late fees won’t be accumulating and adding to your bill.
  • Lower natural gas costs are being passed on to our customers. This means more money for families and businesses during this difficult time.
  • We are all spending more time at home than usual so here are some energy-saving tips that may help lower your energy use.

Additional help for residential customers

More ways we are helping

Additional help for business customers

  • The federal Paycheck Protection Program – part of the Coronavirus Aid, Relief and Economic Security, or CARES Act – helps small businesses make payroll, pay rent and cover utilities during the COVID-19 pandemic. Many businesses may already be approved for these funds, so remember that they can be used to pay your utilities.
  • More programs like this may soon be available, so please keep checking for other local city, state and national programs to assist your business during this crisis.

More ways we are helping

Business office changes

For the safety of our customers and employees, we have made changes to some of our business offices. See how your location is affected.

Learn more

Beware of scams

Unfortunately, scammers may try to take advantage during this situation. Remember that LG&E, KU and ODP will never call you and ask for credit or debit card numbers or other personal information. Customers who receive a suspicious phone call should hang up and contact us directly if someone calls and demands payment of your bill. 

Learn more

Home visits & service work

We continue to make some in-home visits to perform service-related work within compliance of the CDC guidelines.

Learn more

Additional resources