Important COVID-19 information

The COVID-19 pandemic has created unprecedented challenges for our customers and the communities we serve. We’ve taken quick and thoughtful actions to make doing business with us safer, and temporarily relaxed some policies we hope will ease some of the stress associated with the coronavirus.

In partnership with others in our communities, we’re also supporting organizations that will provide direct relief to those impacted most by this ongoing crisis.

Now more than ever, we’re here for you. Read more from a special message from our President and CEO.

For LG&E customers

For KU customers

For ODP customers

Unfortunately, scammers may try to take advantage during this situation. Remember that LG&E, KU and ODP will never call you and ask for credit or debit card numbers or other personal information. Customers who receive a suspicious phone call should hang up and contact us directly if someone calls and demands payment of your bill. 

We continue to make some in-home visits to perform service-related work within compliance of the CDC guidelines.