Important COVID-19 information

The COVID-19 pandemic created unprecedented challenges for our customers and the communities we serve. We remain committed to working with our customers to connect them with resources such as community assistance agencies for financial assistance or to help spread out past-due balances with convenient payment arrangements.

In partnership with others in our communities, we’re also continuing to support organizations that provide direct relief to those impacted most by this ongoing crisis.

Now more than ever, we’re here for you.

LG&E and KU encourage Kentucky customers to take advantage of assistance funding - April 23, 2021

For LG&E customers

For KU customers

For ODP customers

Unfortunately, scammers may try to take advantage during this situation. Remember that LG&E, KU and ODP will never call you and ask for credit or debit card numbers or other personal information. Customers who receive a suspicious phone call should hang up and contact us directly if someone calls and demands payment of your bill. 

We continue to make some in-home visits to perform service-related work within compliance of the CDC guidelines.

Additional resources