A special message from our Chairman, CEO and President

Customer assistance

Until at least May 1, 2020, we have suspended disconnects for our residential and business customers who may have difficulty paying their bill. We’ve also waived new late fees incurred during this time.

More ways we are helping

Online billing & payments

We encourage customers to easily do regular business with us online through our website and automated voice system. Here are our billing and payment options.

Business office changes

For the safety of our customers and employees, we have made changes to some of our business offices. See how your location is affected.

Learn more

Beware of scams

Unfortunately, scammers may try to take advantage during this situation. Remember that LG&E, KU and ODP will never call you and ask for credit or debit card numbers or other personal information. Customers who receive a suspicious phone call should hang up and contact us directly if someone calls and demands payment of your bill. 

Learn more

Home visits & service work

We continue to make some in-home visits to perform service-related work within compliance of the CDC guidelines.

Learn more

Additional resources