Important COVID-19 Information for ODP customers

  Disconnects for non-payment are suspended until October 5, 2020, so pay what you can — we will help set up payment arrangements for you to make partial payments when disconnections resume in October.

  New payment arrangements are available for customers who are behind on payments. New special COVID-19 payment arrangements allow you to pay the past due amount in your choice of 6-month or 12-month installments. Each month pay your current bill amount and the agreed-to monthly installment amount to keep your account in good standing until you have paid off the past-due balance. Signing up for these extended payment arrangements couldn’t be easier. Beginning August 3, if you receive a disconnection notice you may be eligible for a payment arrangement. Visit my.lge-ku.com or use our automated phone system to sign up.

  New late fees waived until October 5, 2020, so late fees won’t be accumulating and adding to your bill until after that date.

Additional Help for Residential Customers

  Customer assistance programs may also be available to eligible customers, check out programs offered in your area.

  Virginia Dept. of Social Services  

Other ways we can help

  We are all spending more time at home than usual so here are some energy-saving tips that may help lower your energy use.

  Providing a variety of ways for customers to manage and pay their bills.

  Encouraging customers to keep paying what they’re able to avoid accumulating a large bill balance over time.

  Offering customers an opportunity to pay all or a portion of a utility bill for a local business, non-profit organization, or loved one through Home Utility Gift (HUG) Certificates.

Business Office Changes

Please be aware of the many health and safety precautions in place when visiting our ODP customer service offices.  Because we care about your health and safety, we are:

      Complying with CDC guidelines and governors’ recommendations.

      Encouraging practice of social distancing.

      Using protective workstation barriers.

      Washing our hands frequently.

      Providing hand sanitizer stations.

      Enhancing our cleaning, sanitizing and disinfecting.

      Requiring employees to wear face coverings when appropriate.

      Offering touch-free ways to make payments — Payment Drop Box and self-service options online or by telephone.
 

  To limit close contact between our customers and employees, we encourage customers to conduct touch-free business with us online or by phone whenever possible.

  Drive-through windows are still open for customer transactions. Our representatives are taking extra precautions, such as sanitizing their hands and surfaces.

  Authorized retail payment agents such as Kroger and Walmart accept utility payments in cash or by debit card. Find a location near you.

Additional Help for Business Customers

  The federal Paycheck Protection Program – part of the Coronavirus Aid, Relief and Economic Security, or CARES Act – helps small businesses make payroll, pay rent and cover utilities during the COVID-19 pandemic. Many businesses may already be approved for these funds, so remember that they can be used to pay your utilities.

  More programs like this may soon be available, so please keep checking for other local city, state and national programs to assist your business during this crisis.

  Many businesses in our community have closed and their employees have been impacted. We’re stepping up and joining forces with others by donating to COVID-19 community response funds to help those impacted by the virus.