Important COVID-19 Information for ODP customers

For Residential customers, disconnections remain suspended. We will give customers at least 30 days’ notice before resuming. Please pay what you can to keep your balance low.

  • If you are behind on payments, COVID-19 payment arrangements are available to help bring your account current.  See the information below on how to sign up for one of the new arrangements.
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection.
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected.
    • Please be aware that due to the impacts of COVID-19, USPS is experiencing mail delays in some areas of the country. To avoid mail delays, sign up for paperless billing and pay your bill electronically. See our convenient billing and payment options for more information.

For Non-residential customers disconnections have resumed. 

  • If you are behind in payments, see the information below for COVID-19 payment arrangements available to avoid disconnection. 
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection.
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected.
  • Payment arrangements are available for all customers who are behind on payments. Special COVID-19 payment arrangements allow you to pay the past-due amount in your choice of 6-month or 12-month installments. Each month, pay your current bill amount and the agreed-to monthly installment amount to keep your account in good standing until you have paid off the past-due balance. Signing up for these extended payment arrangements couldn’t be easier. If you receive a disconnection notice you may be eligible for a payment arrangement.

    Visit my.lge-ku.com or use our automated phone system to sign up.

Additional Help for Residential Customers

Customer assistance programs may also be available to eligible customers. Check out programs offered in your area.

Other ways we can help

  • We are all spending more time at home than usual so here are some energy-saving tips that may help lower your energy use.
  • Providing a variety of ways for customers to manage and pay their bills.
  • Encouraging customers to keep paying what they’re able to avoid accumulating a large bill balance over time.
  • Offering customers an opportunity to pay all or a portion of a utility bill for a local business, non-profit organization, or loved one through Home Utility Gift (HUG) Certificates.

Business Office Changes

Health protocols have been put in place inside our Customer Service Centers for walk-in customer transactions.

Because we care about you, we are:

  • Complying with CDC guidelines and governors’ recommendations.
  • Encouraging practice of social distancing.
  • Using protective workstation barriers.
  • Washing our hands frequently.
  • Providing hand sanitizer stations.
  • Enhancing our cleaning, sanitizing and disinfecting.
  • Requiring employees to wear face coverings when appropriate.
Offices with a drive-through window

Drive-through windows are still open for customer transactions. Our representatives are taking extra precautions, like sanitizing their hands and surfaces.

We continue to encourage customers to conduct business with us online or by phone whenever possible.

Customers can continue to use the Payment Drop Boxes as a touch-free way to leave payments. 

Additional Help for Business Customers

  • The federal Paycheck Protection Program – part of the Coronavirus Aid, Relief and Economic Security, or CARES Act – helps small businesses make payroll, pay rent and cover utilities during the COVID-19 pandemic. Many businesses may already be approved for these funds, so remember that they can be used to pay your utilities.
  • More programs like this may soon be available, so please keep checking for other local city, state and national programs to assist your business during this crisis.
  • Many businesses in our community have closed and their employees have been impacted. We’re stepping up and joining forces with others by donating to COVID-19 community response funds to help those impacted by the virus.