Disconnections for nonpayment have resumed for residential customers. If you are behind on payments, here is how you can avoid disconnection:   

Make your payment:

• Make a payment using our mobile app, online via My Account, by phone (press 1-2-3) or check out our other convenient payment options.

If you receive a disconnection notice, you have until the final payment date listed on the notice to make your payment or set up a payment arrangement or your service will be disconnected.

Or, make a partial payment AND set up a payment arrangement for the remainder of the Delinquent Amount Due:

• Once a disconnection notice is received, sign up for payment arrangements through any of the following self-service options:
• Mobile app – available in the App Store and Google Play Store
• MyAccount – online
• Automated phone system – press 1-2-2-1 at any time

While on a payment plan, you must pay your current bill amount and the agreed-to monthly installment amount by the due date to avoid disconnection.

If you are disconnected: The entire Delinquent Amount Due must be paid and reconnection must be requested through our mobile app, online via My Account, or using our automated phone system press 1-2-2-2-1 at any time.

Your service will be reconnected within 24 hours after verification of full payment of the Delinquent Amount Due. A reconnect fee and a new or additional deposit will be required as a condition of reconnection.

• Please be aware that due to the impacts of COVID-19, USPS is experiencing mail delays in some areas of the country. To avoid mail delays, sign up for paperless billing, My Notifications and pay your bill electronically.