Residential
Assistance programs
Assistance programs
Residential guides & handbooks
Residential guides & handbooks
A resource for electric service guides, natural gas piping guides, Watt Finders guides, and interconnection guidelines.
For Residential customers, disconnections will resume soon.
For Non-residential customers disconnections have resumed.
New payment arrangements are available for all customers who are behind on payments. New special COVID-19 payment arrangements allow you to pay the past-due amount in your choice of 6-month or 12-month installments. Each month, pay your current bill amount and the agreed-to monthly installment amount to keep your account in good standing until you have paid off the past-due balance. Signing up for these extended payment arrangements couldn’t be easier. If you receive a disconnection notice you may be eligible for a payment arrangement. Visit my.lge-ku.com or use our automated phone system to sign up.
Health protocols have been put in place inside our Customer Service Centers for walk-in customer transactions.
Because we care about you, we are:
Drive-through windows are still open for customer transactions. Our representatives are taking extra precautions, like sanitizing their hands and surfaces.
We continue to encourage customers to conduct business with us online or by phone whenever possible.
Customers can also continue to use the Payment Drop Boxes as a touch-free way to leave payments.
NOTE: Business office hours vary by location. Please check with your local office for their hours of operation.
LG&E and KU Foundation teams up for COVID-19 relief in Lexington.
A $5,000 donation to the Western Kentucky Alliance for a Vibrant Economy’s (WAVE) business relief fund.