Disconnections for nonpayment have resumed for residential customers. If you are behind on payments, here is how you can avoid disconnection:
Make your payment:
If you receive a disconnection notice, you have until the final payment date listed on the notice to make your payment or set up a payment arrangement or your service will be disconnected.
Or, make a partial payment AND set up a payment arrangement for the remainder of the Delinquent Amount Due:
- Once a disconnection notice is received, sign up for payment arrangements through any of the following self-service options:
- Mobile app – available in the App Store and Google Play Store
- MyAccount – online
- Automated phone system – press 1-2-2-1 at any time
While on a payment plan, you must pay your current bill amount and the agreed-to monthly installment amount by the due date to avoid disconnection.
If you are disconnected: The entire Delinquent Amount Due must be paid and reconnection must be requested through our mobile app, online via My Account, or using our automated phone system press 1-2-2-2-1 at any time.
Your service will be reconnected within 24 hours after verification of full payment of the Delinquent Amount Due. A reconnect fee and a new or additional deposit will be required as a condition of reconnection.
- Please be aware that due to the impacts of COVID-19, USPS is experiencing mail delays in some areas of the country. To avoid mail delays, sign up for paperless billing, My Notifications and pay your bill electronically.
