Important COVID-19 Information for LG&E customers

For Residential customers, disconnections are suspended. We will give customers at least 30 days’ notice before resuming. Please pay what you can to keep your balance low. 

  • If you are behind on payments, see the information below for COVID-19 payment arrangements available to avoid disconnection.  
    • Prior to being disconnected you can sign up for a payment arrangement that best fits your situation.
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection.
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected.
    • Please be aware that due to the impacts of COVID-19, USPS is experiencing mail delays in some areas of the country. To avoid mail delays, sign up for paperless billing and pay your bill electronically. See our convenient billing and payment options for more information.

You may be eligible for for up to $1,000 in Louisville COVID-19 utility relief assistance.

Louisville Metro - COVID-19 Utility Relief Funds

2021 Utility Assistance Flyer (PDF) (1.03mb)


Louisville-Jefferson County - COVID-19 Utility Relief Assistance

For Non-residential customers disconnections have resumed. 

  • If you are behind in payments, see the information below for COVID-19 payment arrangements available to avoid disconnection. 
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection. 
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected.
  • Payment arrangements are available for all customers who are behind on payments. Special COVID-19 payment arrangements allow you to pay the past-due amount in your choice of 6-month or 12-month installments. Each month, pay your current bill amount and the agreed-to monthly installment amount to keep your account in good standing until you have paid off the past-due balance. Signing up for these extended payment arrangements couldn’t be easier. If you receive a disconnection notice you may be eligible for a payment arrangement.

    Visit my.lge-ku.com or use our automated phone system to sign up.

Additional Help for Residential Customers

Other ways we can help

  • We are all spending more time at home than usual so here are some energy-saving tips that may help lower your energy use.
  • Providing a variety of ways for customers to manage and pay their bills.
  • Encouraging customers to keep paying what they’re able to avoid accumulating a large bill balance over time.
  • Offering customers an opportunity to pay all or a portion of a utility bill for a local business, non-profit organization, or loved one through Home Utility Gift (HUG) Certificates.

Business Office Changes

Health protocols have been put in place inside our Customer Service Center for walk-in customer transactions. Please observe the signs upon entering:

  • A limited number of people allowed per visit
  • Wear face coverings
  • Practice social distancing
  • Stand where floor is marked
  • Try our touch-free convenient payment options
  • No public restrooms available

Customers can continue to use the Payment Drop Box on 8th Street as a touch-free way to leave payments.

Additional Help for Business Customers

  • The federal Paycheck Protection Program – part of the Coronavirus Aid, Relief and Economic Security, or CARES Act – helps small businesses make payroll, pay rent and cover utilities during the COVID-19 pandemic. Many businesses may already be approved for these funds, so remember that they can be used to pay your utilities.
  • More programs like this may soon be available, so please keep checking for other local city, state and national programs to assist your business during this crisis.
  • Many businesses in our community have closed and their employees have been impacted. We’re stepping up and joining forces with others by donating to COVID-19 community response funds to help those impacted by the virus.