Important COVID-19 Information for LG&E customers

For Residential customers, disconnections will resume soon. 

  • If you are behind on payments, see the information below for COVID-19 payment arrangements available to avoid disconnection.  
    • Prior to being disconnected you can sign up for a payment arrangement that best fits your situation.
    • If you do not select a payment arrangement, your past-due balance will be automatically rolled into a 12-month payment plan one time and you will be sent a separate letter outlining the terms of that plan.
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection.
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected. 
  • New residential late fees are waived until December 31, 2020.

For Non-residential customers disconnections have resumed. 

  • If you are behind in payments, see the information below for COVID-19 payment arrangements available to avoid disconnection. 
    • While on a payment plan, you must pay the current balance and the payment arrangement monthly installment amount by the due date to avoid disconnection. 
    • If you receive a disconnection notice with the words “Disconnects Resuming” in red in the upper left-hand corner of the notice, you have until the final payment date listed on the notice to contact us before your service will be disconnected.
  • New late fees will be assessed starting December 1, 2020.
     
  • New payment arrangements are available for all customers who are behind on payments. New special COVID-19 payment arrangements allow you to pay the past-due amount in your choice of 6-month or 12-month installments. Each month, pay your current bill amount and the agreed-to monthly installment amount to keep your account in good standing until you have paid off the past-due balance. Signing up for these extended payment arrangements couldn’t be easier. If you receive a disconnection notice you may be eligible for a payment arrangement. Visit my.lge-ku.com or use our automated phone system to sign up.

Additional Help for Residential Customers

Other ways we can help

  • We are all spending more time at home than usual so here are some energy-saving tips that may help lower your energy use.
  • Providing a variety of ways for customers to manage and pay their bills.
  • Encouraging customers to keep paying what they’re able to avoid accumulating a large bill balance over time.
  • Offering customers an opportunity to pay all or a portion of a utility bill for a local business, non-profit organization, or loved one through Home Utility Gift (HUG) Certificates.

Business Office Changes

Health protocols have been put in place inside our Customer Service Center for walk-in customer transactions. Please observe the signs upon entering:

  • A limited number of people allowed per visit
  • Wear face coverings
  • Practice social distancing
  • Stand where floor is marked
  • Try our touch-free convenient payment options
  • No public restrooms available

Customers can continue to use the Payment Drop Box on 8th Street as a touch-free way to leave payments.

Additional Help for Business Customers

  • The federal Paycheck Protection Program – part of the Coronavirus Aid, Relief and Economic Security, or CARES Act – helps small businesses make payroll, pay rent and cover utilities during the COVID-19 pandemic. Many businesses may already be approved for these funds, so remember that they can be used to pay your utilities.
  • More programs like this may soon be available, so please keep checking for other local city, state and national programs to assist your business during this crisis.
  • Many businesses in our community have closed and their employees have been impacted. We’re stepping up and joining forces with others by donating to COVID-19 community response funds to help those impacted by the virus. 

Response Fund to help Louisvillians impacted by virus outbreak.