We are committed to ensuring you have safe, reliable power. However, on occasion a problem with your overhead or underground electrical service may cause a power outage. In such an instance, it’s helpful to know which maintenance responsibilities are yours and which ones are ours.
Above-ground service
Customer responsibility:
- Weatherhead/masthead – this is the vertical pipe-like structure attached to the top of the meter box.
- Attachment hardware (eyebolt, etc.) that secures the electric service drop.
- Service stack.
- Riser conduit.
- Meter box – includes the box, meter socket and wiring inside the box.
- Ground wire and rod.
If any of these areas are damaged, you will need to call a licensed electrician to make repairs before we can restore your service.
Our responsibility:
- Service line – the cable from the utility pole to your home.
- Meter – the glass-enclosed meter inside the meter box.
- Electric lines within the right-of-way.
- Utility poles and transformers.
Underground service
Customer responsibility:
- Meter box – includes the box, meter socket and wiring inside the box.
- Riser conduit.
- Ground wire and rod.
Our responsibility:
- Meter – the glass-enclosed meter inside the meter box.
- Service line. (NOTE: LG&E customers are responsible for this item)
You will need to call a licensed electrician to make repairs to those areas that fall under your responsibility before we can restore your service. When repairs are complete, call us and we'll send a crew to fix areas that are our responsibility as quickly as possible.
Visit lge-ku.com/safety/service-connection to learn more.
